I live in HCMC and I am used to come to Hoi An few times per year for my work. I always get a tailor made cloth. This time I went to 2, the first one was for a Ao Dai and the 2nd was Hung Thai for a jacket and a jean short. Pity I can't remember the name for the Ao Dai one but the lady was lovely and brought it to me 4 hours later after taking my measures. Free delivery. Beautiful fabrics. fitting perfectly.
when I went to Hung Thai, it was a bit after lunch time. the Lady was sleeping in the shop on the floor. I arrived and went in to get info and say I want a tailor made coat. She did not stand up, looked at me without saying hello and told me it would be 50 USD. Bad start. I asked her if she could come so I can ask her more questions. She looked really annoyed and looked like she just did not care about me. I finally asked her if she wants to sit down and drink some water so she could wake up because it was really annoying to have someone so unhelpful and cold. She finally got a bit more smiley and took my measures etc. I asked for getting it large so I could wear a tick jumper under. Then I wanted to have a jeans short. fabrics was very bad but she convinced me it would be nice. I asked to get it large like the one I was wearing at the time I was there. Finally time to talk about price. I don't like bargaining but I also know when price is too high or not in Vietnam. and for sure I know tailors in Hoi An do not give a Vietnamese price (even if they say so). She wanted to charge me 1.800.000 VND (85 usd). I negotiated for 1.600.000 VND but it was hard. Usually it goes smoothly and keep their smile but there, she really made me feel bad.
Then I came back on the evening to try. I did not like the buttons so asked her to change for another color. She did not get it large as I requested so asked her again to get sleeves bigger. I tried the short which was very tight. I am sure I told her to get it large but I heard her saying to the other customers who were in the shop that I did not tell her. She agreed to get the coat delivered to my hotel the day after as I was not able to come back in the centre. She charged me 40.000 vnd for the delivery, saying that it is for the taxi while I know she would come by motorbike.
The day after, when I got the coat I saw she did not change the buttons as asked.
sorry it was so long but I really had a bad experience with this shop. too bad for her as I come back very regularly and she could have find a good client. For sure to avoid as there are much better places !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.