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Hoi An Riverside Resort & Spa: Traveler Reviews

4.0 of 5
175 Cua Dai Road, Hoi An, Vietnam
Hotel amenities
Hoi An Riverside Resort & Spa
Ranked #28 of 71 hotels in Hoi An
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261 reviews from our community

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Taihape, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Great Resort”
4 of 5 stars Reviewed November 5, 2012

This resort was a great place to stay.
All four of us arrived unannounced and nothing was to much trouble, they found all of us rooms in front of the pool which was awesome. We were there in June and there was no shortage of rooms availiable. The rooms were clean and tidy and the service was very good.
The resort is well situated across the bridge from the main town (a two minute walk) with no shortage of places to eat across the river.
We plan to go again next year and we would definatley stay here again. Reasonably priced.

Room Tip: A room by the pool is a must with a view of the river
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
“Great resort, service is lacking (KEEP YOUR RECEIPTS!) and go to Mrs. Ha”
3 of 5 stars Reviewed October 26, 2012

The resort is beautiful with clean rooms, a clean pool and fantastic breakfast. It is a fantastic place to relax and escape from the world.

Tips: Do not book any tours or rent bikes/scooters through the hotel. Go to Mrs. Ha across the road. As it turns out, if you rent from the hotel, they just go across the street to rent from Mrs. Ha!

Bike rental: 70 000 dong/day at resort vs 30 000 dong/day from Mrs. Ha
La Rue Beer: 45 000 dong at resort vs 15 000 dong from Mrs. Ha
Motorbike Rental:
Myson Tour at resort: about $65 per person - go to town because you can join any Myson tour for $9 that includes an option to return to town by boat (saves you getting a separate boat ride to town).

My only complaint is the service. (This excludes specifically the servers who work at breakfast as they are great.) The ones working front desk were ... crusty. My male partner had extended our stay and paid a deposit for the additional nights. On the originally intended check out date, the lady working the front desk started yelling at me to find out why we hadn't checked out, and when I tried to explain the extension and $120 deposit, she claimed there was no record of either. My male partner joined us and provided the receipt for the deposit. Funny...she yelled at me, but instantly became demure when the male entered, apologizing to him for any mix up and then it was all sorted. (For the curious, there was no apology to me.)

Pity...but for the service, I would have given this 5 stars with a heavy recommendation.

Room Tip: Ask for a second floor room and try to get one facing the river. Go to Mrs. Ha for your beer, snacks...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Edinburgh, United Kingdom
Top Contributor
86 reviews 86 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
94 helpful votes 94 helpful votes
“A REAL TASTE OF VIETNAM, NO KIDDING..!”
5 of 5 stars Reviewed October 19, 2012

We arrived here via Ho Chi Min City, and at Da Nang airport we were met with a very friendly driver from the riverside whom we had pre-booked earlier, and just to see his cheery smile holding up my name put us both at ease right away his name was Nguyen. On the way this guy chatted non stop about his country and the places we passed which summed him up and was a credit to his company along with his other fellow drivers. !
From the very friendly speedy, girls on reception to the guys taking care of our luggage, it couldn't have been easier i even got a polite wag of the finger for attempting to pick up a suitcase, as you don't see your luggage until you arrive in your room now that's what i call service. I had asked for a room over looking the river and what i got didn't disappoint, a lovely clean spacious room with all the basic mod cons including a large bowl of fruit, and a well stocked mini bar to match which went down a treat. There is also a very large bathroom and a shower which is a honeymooners dream as there is ample room for two..????
The view also from my balcony on the second floor was awesome as you could sit with a cold drink whilst watching fishermen casting their nets in the river below, and behind them the local people toiling in the paddy fields complete with water buffaloes. And to really set the scene one could watch the sun setting right over the river, for a view like this comes only once in a while and it really is relaxing to say the least..!
As for the rest of the resort which is set in it's own tropical gardens with little ponds it came across as very clean with everyone smiling and saying hello, the swimming pool was also clean with plenty of sun loungers etc, and if you wanted something to drink/eat no problem just ask the friendly waiters. Breakfast was really good too with plenty of variety in fact everything from a three course meal to omelette's and much fresh fruits and so on, and all this consumed whilst sitting with a brilliant view over the river watching the army of ducks waddling along the river bank quacking loudly, in fact this was a regular sight both at morning & at sunset which really set the rural feeling here, a truly peaceful setting. The evening meals were also pretty good here too if a little more expensive than down at Hoi An it's self, but in all honesty it wasn't that expensive by Western standards, we ate several times here and were not disappointed by the menu I even tried their fish in banana leaf which was very tasty indeed. There are also many restaurants outside the main gates either left or right and it's you're choice and by all accounts are quite cheap and within walking distance.!
I have also read that some reviewers were not happy here regarding insects, smells etc, what i don't understand is how some people expect to come to a tropical setting like this and not expect to see insects or even experiance some bad smells, we had a lizard in our room to which i didn't mind as it was eating the bad bugs and never bothered us, we had also ants outside which by using some common sense and by putting some sugar down in a far corner of the balcony meant the said ants spent all their time there, problem solved trust me.! As for smells try camping in a Masai Mari village for a few days as we have in the past, remember you ARE in a HOT tropical climate here folks. As we were spending 9 nights here we got to know the routine pretty well regarding the shuttle buses and they run about three times a day down to Hoi An and to the beach the last bus leaving the town about 21.30 which is when everything is shutting down anyway, or you can always get a taxi from reception and costs around 50,000 dong or £1.80 or $2 which is nothing, Going on to the Internet which i tried and gave up due to Hotmail not being really accepted here for some reason, to be honest i wasn't really that bothered as it was so slow anyway. As for laundry there is a little laundrette called " Mrs Ha" just outside the gates turn left and about 100 yards there she is, and she takes about two dollars a kilo which is quite good.
Going back to the friendly staff here and one example was when i bought some fragile bamboo model sampan boats and as i had no box, i asked one of the maintenance guys if he could help me out, he returned some time later with them practically gift wrapped in a sturdy box for me, now thats what i call service and he was a credit to this resort.! If I'm being honest i can truthfully say we enjoyed our stay here immensely and would i stay here again absolutely yes as we had no problems at all. A special mention must also go to the friendly girls on reception whose names are NA & TH'AO and the other girl who took our picture her name escapes me, but they were so friendly & professional and a credit to the resort and made our stay so enjoyable like everyone else did. So give this resort a chance if you want a slice of the real Vietnam you won't regret it..!

Room Tip: Always ask for a riverside view on a top floor if possible, and also bring a torch with you as the p...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adelaide, Australia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Nice location by the river”
4 of 5 stars Reviewed October 12, 2012

This was booked through our tour company as part of our comprehensive private tour of Vietnam. We spent three nights here and didn't have any of the problems already mentioned. Comfortable, good pool and eating breakfast by the river was cool and relaxing. However, if I went back I would book a hotel in the town of Hoi An, even though we had access to a regular shuttle into town. It would just be more convenient to walk into town whenever you wanted rather than wait for a shuttle. Didn't have any problems with accessing the internet in the hotel. Staff were friendly and helpful but their rate of exchange for changing money was poor compared to the town.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCMC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Relaxing spot, good value”
3 of 5 stars Reviewed September 18, 2012

we found the grounds and room quite lovely, and was nice and quiet by the riverside and a bit out of town.
The first room we were given had a very strong smell of drain/plumbing. I complained and we got moved immediately to another room with no problems.
The staff were very helpful and lovely and recommended some good tailors.
The pool was crystal clear and great for lounging around as it gets so hot in Hoi An during the day.
Breakfast was good, though the food and drinks menu was average and expensive.
We enjoyed, and we'd go back.

Kim

Room Tip: The river view is lovely. In down season, they upgraded us for free.
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hoi An Riverside Resort & Spa

Also Known As:
Hoi An Riverside Hotel
Hoi An Riverside Resort And Spa
Hoi An Riverside Hotel Hoi An
Riverside Hotel Hoi An
Riverside Resort Hoi An
Address: 175 Cua Dai Road, Hoi An, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Beach Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Hotel Style:
#10 On the Beach Hotels in Hoi An
#12 Luxury Hotels in Hoi An
#16 Romantic Hotels in Hoi An
#28 Family Hotels in Hoi An
Price Range: $
Hotel Class:4 star (4*)
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