This hotel is pretty good in concept. Its a new resort style hotel with all the amenities and well laid out rooms. (We had the suite with the waterview on the third floor). However, the execution needs a bit of work.
The room was super spacious and I was quite happy with that. The view was great too but the room had some draw backs. And these drawbacks seem to echo what others have commented. That is, the finishings were subpar. The grouting for the tiling and general workmanship was clearly lacking. Its like they slapped this hotel together pretty fast. Would I stay here again? Yes. I liked the size of my room and the subpar finishings, for a short stay, I can accept. Would I buy an apartment with that type of workmanship? No. Other things that were lacking in the room was the cleanilness and general upkeep of the room. There were scratches and some stains on the furniture. For a 5 star hotel, this should not be the norm.
As well, we had issues with our air conditioner. It was very weak. We had to leave a key in the room when we were out to ensure the room maintained and could get to a cool temperature. This was so even when we had the air conditioner on max - which was very very weak. At the end of the day though I was OK with the temperature.
While we had minor issues with the room, I liked the staff. Their English is limited and perhaps their customer service skills aren't the best. (When we were eventually checked in and lead to the room, there were still staff removing some fold up beds which made me think if the room was truly ready and cleaned. They did leave some minor debris as they cleared out) but I think the staff truly tried and were well intentioned. There were other minor things too but again, they did try and were never rude.
I echo the shuttle bus issue that others have said. While there are service to town and the airport, the shuttle service is a bit sparse. The first and only time we tried the shuttle to town, it was full and some people were left behind. Other times we took a cab (approx $5 USD) or the following day when I rented a scooter, we just scootered to and from.
I felt we had OK value for the stay. The issues we had were outweighed by the size and layout of our room. The staff was nice but needs a bit more training.
- Official Description (provided by the hotel):
- Perfectly positioned along the popular Cua Dai Beach, Sunrise Hoi An. Boasting 222 rooms, suites and beachfront villas, guests are pampered with all the residential touches of home.The resort offers 2 Restaurants and 2 Bars, Kids Club with special design activities for our young guests. 2 oversized Swimming Pools, SPA, state of the art Gymnasium and a wide range of free activities, such as Tai-Chi, Bycicles and a range of Water Sport Activities.Further facilities are:- 24 hours Coffeeshop/Restaurant and Room Service- Speciality Restaurant featuring Vietnamese Specialities and Seafood Tanks- Bar with international Live Music Band- Pool and other Games- Hard Surface Tennis Court- Library- Complimentary Coffee & Tea Brewing Amenities- In-Room Safe- 40 inch LCD Televisions with international Programs- Rain Shower- Custom SPA Toiletries- Hair Dryer- Scale- In-House Laundry- Currency Exchange- Boutique Shop- Airport Transfers- Excursion and Activity ConciergeLocated only a 10-minute drive from the resort you will discover Hoi An a World Heritage Site by UNESCO. ... more less
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