We booked our tour through Laughing Roo after hearing about them on the Getaway show on TV in Australia. Even though we had a discount voucher we had first class service and nothing was too much trouble for Dzung. She even stepped in when the hotel in Hanoi gave us the wrong room due to a flood and made sure that we were upgraded for the rest of the stay. She also kept in touch with us by phone even though we did not visit Hoi An. This made us feel like we had a friendly helper in Vietnam who could help out with any questions that came up. All the day tours that she booked for us in Hanoi were fantastic and the pick ups went without a hitch. If you want personal service with a friendly helping hand who wants the best for you make sure you use Laughing Roo.
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