Our first 2 nights were spent in a ground floor room, DO NOT STAY HERE IF YOU VALUE YOUR SLEEP! The room had no natural light at all and heard everything from the reception when drunk people come back and are shouting/screaming/singing as well as the noise from the kitchen when the staff start cooking and everyone walks past chatting in the morning. However despite this we really liked the place and asked to be moved rooms to stay a total of 8 nights.
So glad we moved rooms as we had a totally different experience, the place was so much quieter and we loved it so much! All of the staff we met were very friendly, chatting, smiling and even hugging me when I went through reception, but strangely this was not the case for everyone as another couple staying at the same time as us found the staff quiet rude, can only say that it really must depend who you speak to but our experience was very enjoyable and would go back there!
The breakfast is superb! So much choice, there was fruit, pancakes, eggs (freshly cooked to order), bread, cereal, along with a range of local delicacy breakfast dishes. Mini-bar in our room was very dangerous, with such good prices it was comparable with local shop prices without even leaving the room! We found the rest of the food at the hotel to be very reasonably priced, but kinda average. (Vina Ngon next door was much better food and had fresh beer all cheap!)
We visited over the time of Typhoon Nari and found the staff to be very helpful as ATMs were not working, they allowed us to borrow money against our room and put food on the room bill. The place had a generator that kicked in pretty quick when the power went out and although we had limited facilities for a while they got the internet going which was nice to be able to let people at home know we were OK.
Place had a great pool, that was pretty chilly at the time of our visit, but still nice for a refreshing dip along with free pool and a couple of PC's that seemed to work fine.
Not a great first impression, but has definitely left a lasting impression and will happily recommend to others! :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.