It was Tet, so everywhere was expensive or booked up and after walking around for the best part of an hour we walked into this one and looked at a very large double room with a balcony and bathroom.
The room cost $15 a night and had a warm shower, TV and fridge, unfortunately the downside was a springy warn out mattress, no working air-con or fan (which made it really hot in the evenings), holes in the towel, stains on the sheets and there was a smell of dampness and damp patches on the ceiling. It defiantly needs a bit of a refurbishment!
I stayed for 2 nights with my girlfriend and had not read any of these reviews until we took the room on, luckily we never had any issues with the staff. They were really helpful and gave us a map and told us where the sights are and where to go for the fireworks display for Tet. They also arranged a bus to Hue for us for $10 (not sure if this was a rip off or not as travel in Vietnam is fairly expensive).
I did notice one of the guest arguing with the receptionist over a stolen sim card but we never had anything stolen from our room (although we always kept the key and didn't leave anything valuable in the room).
My only annoyance would be when we were booking up some flights for ourselves in our room, I sent my girlfriend to get our passports and they would not give them to her until we had paid, she even offered to bring the money down straight away or for them to come up to the room to collect the money but the receptionist just kept repeating; it's against our policy to give you back the passports until the money has been paid! This meant my girlfriend had to come back to the room get the money, pay reception and get our passports and by this time our information had timed out!
We couldn't connect to their wi-fi but instead used an open network, so that we didn't have to go down to the reception area.
Other than this we really enjoyed our time in Hoi An and feel this hotel should not reflect on the the people or town itself ;)