We picked up a room on the 2nd floor, with a balcony. It was a nice room, clean and with a reasonable bathroom. Unfortunately our stay was less enjoyable than it should have been as a result of the staff. Upon our arrival we were immediately given a long sales pitch for a nearby tailor shop, despite showing no interest in such services. We did not mind this too much at the time, though thought it was a bit excessive. As we came to the end of our stay, the staff began asking us about checking out early and did so multiple times, seemingly trying to pressure us into doing so. We had a bus trip at 5 pm, so an early checkout was inconvenient. We arranged the bus through the hotel, so they would have been aware of this. In any event, it was inappropriate behaviour and inconsistent with the arranged checkout time we had agreed to pay for. Finally, as checkout time came around the staff became more rude about us leaving, coming up to our room to insist that we leave soon, and calling our room only minutes later for the same purpose. In the end we were able to leave the room, checkout, settle the bill and remove all of our bags less than 10 minutes after the arranged checkout time, but the staff remained unsatisfied and generally unfriendly. This was particularly noticeable given the excellent service we experienced in Vietnam, and no doubt could have had elsewhere in Hoi An.