We loved this place, mainly on the back of a free upgrade to a clean, smart, spacious bungalow and very friendly staff, but, when thinking a few gripes, can see why some would not.
It's very pretty with green, flowered gardens (orchids and the like). The room was smart and clean with 2 bathrooms, lovely wooden floors and a big comfortable bed, fantastic value for money. The outdoor bathroom felt very luxurious.
The pool is refreshing and nicely surrounded by flowers/plants but a little jammed in with 2 loungers in a tight corner; for us a pool was bonus and not a reason for booking this place or going to Hoi An at all.
The staff were so friendly and very keen to help and offer advice about Hoi An. The lady we dealt with also had the best English of anyone we met in Vietnam. It's as if they were there to facilitate a great stay and not to take money off of you.
A little way from town but taxis cheap and free bike usage, plus it's nearer the beach than a lot of places if that's your thing.
As some people have noted there is building work going on; this didn't bother us and our room didn't seem extra dusty on the back of this.
Overall a great experience.