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“Customer service is terrible” 1 of 5 stars
Review of Vinh Hung Library Hotel

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Vinh Hung Library Hotel
3.0 of 5 Hotel   |   96 Ba Trieu St., Hoi An 51000, Vietnam (Formerly Vinh Hung 3 Hotel)   |  
Hotel amenities
Ranked #30 of 95 Hotels in Hoi An
Certificate of Excellence 2014
1 review
3 helpful votes 3 helpful votes
“Customer service is terrible”
1 of 5 stars Reviewed August 2, 2010

It's a shame that we had a bad time here because it has potential... Clean rooms, ok breakfast, pool (although like a building site and with no shade/seating) but we were so let down by the customer service. We stayed for 3 nights and during that time it felt as if the hotel was being built around us- we were woken very early in the morning by hammering directly below and were totally ignored when we asked them to stop several times. This also happened on the afternoons (slightly more understandable) but it was the fact that were we ignored that upset us so much. All I ask of a hotel is a clean, quiet night's sleep and this proved too much to ask. A real shame.

    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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765 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Surfers Paradise, Australia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 25, 2010

We chose Vinh Hung 3 because it was next door to the hotel our friends were staying and that was fully booked. The rooms were clean and comfortable and the staff fantastic. When we decided to do an overnight trip to Hue and then come back to Hoi An, the gorgeous woman on the front desk couldn't have been more accommodating.

  • Stayed March 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Perth, Australia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 12, 2010

I arrived in Hoi An with no accomodation booked and after trying at a couple of hotels that were fully booked I arrived at this hotel. I was offered a room with a balcony facing onto the front street for $30US a night.

The room is basically decorated, but it is fairly roomy with a couple of chairs, cupboard, desk and an old TV. WIFI in the building didn't work, even after getting the staff to try on my laptop, but there are a few computers in the reception area. The aircon didn't work too well, and was noisy, I did turn it off during the night. My bed was particularly hard, which I am not used to. The hotel is about 5 to 10 minutes walk to the main tourist quarter.

All this said, the hotel is not a complete dive, and would stay there again.

  • Stayed March 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Northern Territory
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 8, 2010

Stayed at this hotel for 2 nights at the travel agents recommendation which i now regret
The room had a window which opened out to a brick wall which i could touch it was so close. The room smelt musty.
The room above had people in who dragged the furniture around until late a night and then the cleaners were doing the same at 7.00am. The doors all bang so you know whenever anyone is arriving home at night
Staff were good, swimming pool was great, breakfast was good

  • Stayed March 2010, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Top Contributor
60 reviews 60 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed February 21, 2010

We stayed at Vinh Hung 3 over the TET period and though it was ok.
Good points: Good location, good price, cable TV, swimming pool, hot water, includes breakfast, free internet and has clean rooms.
Bad points: Beds have sponge matresses, middle rooms are dark, cleaners are noisy very early in the morning.

That said, the stay was alright. The staff were really nice and gave us the option of 2 rooms. One was on the bottom floor and had a window, but smelt a bit damp as it had recently been flooded. The second room was on the next floor up but in the middle. We chose this one (203) but it was rather dark at all times of the day.

The pool is good although the tiles at the deep end could do with a good scrub. But still its a pool and it was nice to get in at the end of a hot day. I think the only thing that really bothered us was how noisy the cleaners were in the morning.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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thailand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2010

The staff here were friendly, Atmosphere here was excellent. The only thing was it had flooding a few months ago which could make room a bit smelly especially ground floor.. however, i really had a good time staying here... Thank you all the staff here. We'll come back and stay here again.

  • Stayed February 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peripatetic
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2010

This hotel is great! It has nicely decorated rooms, the ones with the window balcony are an excellent value of money. It also provides for more economic room options, without a window and smaller in size. It is very well maintained, spotlessly clean, with a large breakfast buffet that accommodates all kinds of tastes. It has a nice roof pool to relax. The staff is smiling and helpful. Definitely recommended.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vinh Hung Library Hotel

Address: 96 Ba Trieu St., Hoi An 51000, Vietnam (Formerly Vinh Hung 3 Hotel)
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #30 of 95 Hotels in Hoi An
Price Range (Based on Average Rates): $
Hotel Class:3 star — Vinh Hung Library Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Formerly the Vinh Hung 3 Hotel, the Vinh Hung Library has undergone an extensive refurbishment and has returned to life as a warm, stylish and contemporary boutique hotel. Rich with art and local culture, the hotel also hosts a large library of books in our reception and dining areas for our guests to enjoy. The books were hand picked to create a reading and reference library for relaxation, inspiration and knowledge. In addition to a rich selection of novels, the collection includes a selection of travel, arts, design, culture and architectural books to better inform. The hotel is decorated in "art boutique" style with all furniture handmade by traditional Vietnamese craftsmen using fine Vietnamese wood. The traditional Vietnamese architecture within the building has been highlighted and accentuated to highlight its style. We welcome our guests to enjoy our books in our Library Corner, where a menu of great coffee and delicious food is available. We have 26 stylish and contemporary guest rooms located on 4 floors. A grand stair case leads to each floor. Guests are welcome to select rooms on the floor of their choice. Each room is filled with locally hand made furniture. The walls have extra sound proofing to minimize noise and all our deluxe and deluxe family rooms have European sound proof glass windows and sliding doors. All rooms have large comfortable beds, waterfall showers, flat screen televisions, cable television, lap top computers (in Deluxe Rooms only), free WiFi, mini bar and a selection of books to enjoy. We offer an extensive room service menu, or you can dine or enjoy a beverage in our Library Corner Cafe, or outside on our Coffee Corner terrace. If you would prefer a swim, we have the only roof top swimming pool and sky garden in Hoi An, perfect for a cocktail or snacks, after a day exploring Hoi An. The hotel offers an elegant hotel experience, complete with concierge, who can tailor a personal itinerary for your stay. We offer room service, tour desk and laundry service, though at an affordable price, for people who are a little more discerning about their accommodation choices. We are passionate about offering our guests a refuge of warmth and welcome every time they join us and feel as though in a "home away from home". Our staff are all Hoi An locals and are passionate about customer service and guests enjoying their home town. Above all, we want you to ENJOY the Vinh Hung Library Hotel. It is our pleasure to welcome you to the Vinh Hung Library. ... more   less 
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