This is by far the best value for my money I have ever gotten. The service is phenomenal-- from macaroons, fruit, and tea when you first enter, to the delicious a la carte breakfast, to the sincere friendliness of the employees. My friends and I had to rebook our tickets to Hanoi, and the woman behind the counter graciously spent more than an hour helping us converse with the airline to figure it out.
The location is excellent, too - just a 10 min walk from the center of downtown Hoi An. A highlight of our trip to Vietnam!