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“Did not live up to expectations. Best thing about it is location” 3 of 5 stars
Review of An Hoi Hotel

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An Hoi Hotel
69 Nguyen Phuc Chu Str., Hoi An, Vietnam   |  
Hotel amenities
Ranked #71 of 95 Hotels in Hoi An
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“Did not live up to expectations. Best thing about it is location”
3 of 5 stars Reviewed March 28, 2013 via mobile

We stayed here after reading all the great reviews. The rooms were definitely not worth the price. I am sure you can get much better elsewhere. The air con leaked everywhere and the room and bathroom were not particularly clean. There was mould all over the walls and shower curtain. Minibar not restocked. In fairness to the staff they were really friendly but their recommendation of a restaurant was pretty dire and the shoe and bag tailor was a rip off for the quality that they produced. The clothes tailor however was excellent. The manageress was really lovely and was so chatty with us even letting me use a bike for free after one of the items I had tailored was faulty. Unfortunately our leaving impression of the place was not good. The staff had been so nice throughout our stay but somehow turned absolutely miserable when we were checking out. Not to be expected from a hotel of this price. Also don't bother with getting breakfast as they charge an extra $5 for it without telling you as we had stupidly assumed that the price shown on the wall included breakfast but apparently not (I am blaming us and not them for this as we didn't question it when we arrived). Much nicer places to go and have breakfast in town which is much better value. All in all a disappointing stay in a beautiful and charming town

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed March 27, 2013

We are about to stay in this amazing hotel for the 4th time. We found everything wonderful at An Hoi Hotel. We were reluctant to review lest it fill and we miss our room next visit, but we now feel we must, as we're incredulous at poor reviews! I have lived and worked in Hoi An and now return from Australia to visit Vietnamese friends. I've stayed in MANY hotels in Hoi An and this one provides such great value! The staff are obliging, couldn't be kinder and more caring. Take the opportunity to share lots of laughter with them...easy to do! The breakfast room is small and intimate, but we've never had to wait for a table, but sometimes joined others at theirs and struck up new friendships! The breakfasts are ample with lots of choice..freshly cooked on the spot by delightful staff. Rooms are spacious and very clean. Housekeeping staff are not dismissed early in the day, like at many hotels, but work until late afternoon and can constantly be seen mopping floors and dusting. The pool is gorgeous! A very welcome instant cool-down, late afternoon between outings. And it's sparkling clean! One of the guests broke the ladder into the pool and left without reporting it. We let this staff know it needed attention and it was repaired promptly and safely. Plus..the location! Brilliant! A few minutes walk to the centre of the Ancient Town and right on the river. Quieter than staying on the other side of the river. Could not be better. We love it here and thank the staff eternally for our continually warm welcome!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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truckee, california
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 16, 2013

Very helpful and friendly staff. Rooms were clean and comfortable. Stayed here with my daughter and grandson for two days. Good breakfast that comes with the price of the room which is very reasonable. Mim Dang (I think I have the spelling correct) was exceptional helpful with any questions we had. Good value for what one pays for the accommodations.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
77 reviews 77 reviews
66 hotel reviews
Reviews in 61 cities Reviews in 61 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 16, 2013

A good hotel. Firstly the location is superb, right on the river bank without being too in the action that you can't sleep. Cost $25 USD to book in advance, but is $20 if you turn up (if they have rooms!) Also offer moped hire ($5/day), laundry ($1/kg) and breakfast included, as well as having free Wifi throughout and a nice pool in the middle of the hotel. Staff helpful and friendly and transfer car to Danang is $15 USD, which is as good a price as you'll find without risking life-and-limb to save more! I see where people are coming from with their reviews, it's not the Ritz, but my room (302) was spacious, good bathroom, and everything worked (though the AC remotes do go flat quickly). They did try and sell you a moped a lot, but the laundry service was really good. Avoid breakfast though, it's rubbish and lots of ants in the dining room! Pool looked clean, but it did lack chlorine.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Lovely hotel beside river. very clean, nice people. Right beside river :). But don't get the room behind the reception desk; you can hear everything. Very kind staff and free, tasty breakfast. Nice, refreshing pool to dip into and cool off in.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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olympia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 3, 2013

While the location is convenient, there is not much else to recommend at this hotel. One of our pillowcases looked dirty, not merely stained, and we were brought hot water in a thermos repaired with ratty old cellophane, boasting a long hair. Both our room and our daughter's room lacked windows -- a fact we missed when being shown the rooms because the balcony door was closed (it's a big wooden door, so when it's closed for the aircon, you don't have a window). Breakfast seating was inadequate, so we had to wait for a table. Then we were refused cheese or jam with our baguette because it didn't come with our egg orders. When we ordered water, we were brought tap water (not sure if it was filtered). Also, the beds were unusually hard and uncomfortable.
When we booked, we were told the hotel would meet our bus; it did not and we paid 80,000 to a taxi driver with no meter (his starting price was 120,000). Upon arrival, hotel staff said they'd compensate by taking 40,000 off the bill, but when we decided to leave after one night, all bets were off. The manager became sullen and rude, refused the very modest discount and then tried to charge us for a beer we never had.
We moved to Than Binh II and are much happier with the clean, more spacious room. Also worth mentioning for vegans/vegetarians, we found a fabulous vegetarian restaurant called "Dam" down a small alley on the river side of Phan Chau Trinh street...ask around, because we had delicous and creative food for a dollar a person.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Karlsruhe
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013

The hotel is situated nearby the japanese bridge, very central. But still quiet by night. In total we spent 3 nights here and got a very nice and spacious double room with a simple but clean bathroom. Breakfast was included and quite good. In the patio there´s also a free pool available. The staff was friendly and helpful.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about An Hoi Hotel

Address: 69 Nguyen Phuc Chu Str., Hoi An, Vietnam
Location: Vietnam > Quang Nam Province > Hoi An
Amenities:
Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #71 of 95 Hotels in Hoi An
Price Range (Based on Average Rates): $
Number of rooms: 28
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