I really wanted to love Serevan based upon the recommendations of others and a Zagat 28-24-25 review in 2009-2010. It was an hour's drive to get there so it was far from convenient to reach - but little can be found a "convenient" distance from Amenia. You travel through Amenia on a way to somewhere else. The restaurant was attractive enough for a country tavern. It offered outdoor seating in pleasant weather (which this night it was not). The whole disappointment came in the area of service which began as we entered the restaurant. After standing a couple minutes the bartender greeted us and said "some name" will be with you in a moment. The bartender was involved in deep conversation with another employee sitting at the bar. We waited and waited until this "other employee" informed us that she "wasn't on duty", but she'd begrudgingly try to seat us. The host then arrived, confirmed our reservation, grabbed menus then said - "Oh, wait a minute while I check the tables." So, again, we waited. The food at Serevan was indeed good but the entire staff has no clue to what proper, high-end restaurant service is about. Generally, that always reflects back on what, if any, training they were initially given. The owner and executive chef, Serge Madikians did visit our table to thank us for dining - which was an unexpected nice touch. But farther into the evening our server simply disappeared and our experience continued to go downhill. We thought she had just ended her shift (without letting us know who would continue to help us) - but seems she was transferred to another dining room. We were left to try and flag other servers and again - wait and wait for water for our glasses which were never filled, pouring of our wine and finally for our check. Maybe if Serevan was just down our street we would return for the food - but to invest two hours driving is much too much to effort for the disappointing dining experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.