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“Almost a Sheraton” 3 of 5 stars
Review of Sheraton Colonia Golf & Spa Resort

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Sheraton Colonia Golf & Spa Resort
4.5 of 5 Hotel   |   Continuacion de la Rambla de Las Americas S/N, Colonia del Sacramento 70000, Uruguay   |  
Hotel amenities
Certificate of Excellence
Melbourne
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Almost a Sheraton”
3 of 5 stars Reviewed April 29, 2012

Was concerned about booking my stay here. Traveled with another couple and young teenager and while the hotel ticks a lot of boxes it also misses the mark in a number of areas, keeping it simple So what is bad? Service - staff are generally unwilling to help, let alone smile at you with the exception of the lovely young man looking after the kids club, client services phone operator and the room maids who made up our room. The checking was poor, room was not ready for 1.5hrs after the scheduled check in time - utterly unacceptable for a hotel of this standard. we we awoken by a staff member at 8.30am wanting to check the mini bar, the check-out took nearly 45 minutes, we had to line up behind every other person checking out on the day with only two ladies behind the desk. It was topped off by the fact they tried to charge us for things we hadn't even used, and breakfast's we didnt have and were also included as part of our rate. Dont even attempt to book over the phon, its too hard for them. Everything is charged extra, including the covered in-door pool shown as part of the resort, which is within the sheraton Spa and an additional US$15 to use for the day. Golf green fees are expensive, US$15 for 30balls on the driving range, and antoher $5 to hire a club, yes hire a 5-iron, or 1-wood.
What's good? Location if you have a car, it's really not too far out of town. It's modern, clean and has all modern facilities. Good restaurant, breakfast, outdoor pool area and spa. Great beds, in-room entertainment and strong water pressure shower. Lovely maintained grounds.
I do recommend this hotel because it is overall a nice place and cannot overlook that, and if you have kids and are lucky enough to have nice weather it can be enjoyed to its fullest. Also, Colonia is old and a lot of hotels are older. 1 night during our stay the entire city of colonia had a black-out following an electrical storm on returning to the sheraton, the hotel was the only building with power and electricty, this was greatly reassuring and worth paying to stay here.
Needs more customer friendly and focussed administration staff at front of house, improved check in and out and this place would get all the 5 stars it charges for!

Room Tip: Doesn't matter, hotel layout has views of creek or golf course, views of the creek aren't th...
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  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Buenos Aires, Argentina
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 25, 2012

I expected more from this Hotel. Overall, over-rated. The Devil is in the details and the details were absent here. Service was poor. Beware visitors, the Hotel is far away from the old city and there is no shuttle service (another big disappointment). Cherry on the cake, my gf's hair turned green after using the outdoor swimming pool because the Hotel did not use the right chemicals to combat some algae. Solution: a shampoo and a voucher for an extra night. Not nearly close to my expectations... I will not return, not even to redeem my voucher.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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New York City, New York
Top Contributor
139 reviews 139 reviews
50 hotel reviews
Reviews in 57 cities Reviews in 57 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed April 19, 2012

Overall the Sheraton Colonia has what it’s needed for a nice family getaway. But it does not live up to the expectations of a Sheraton resort that charges about $500 a room on high season. It is mostly a family place, great if you are with kids but maybe not for a quiet romantic weekend.

Location and grounds
The hotel is on the outskirts of Colonia. If you want to venture out to the city and enjoy its lovely colonial center and its restaurants at night you definitely need a car.
The hotel overlooks the Rio de la Plata and has access to a nice little beach. It has a golf course and well kept landscaping.

Rooms
The room was of standard size and the bedding confortable. 36 inch flat screen tv. But décor and furniture looked tired and cheap. No space for clothes. The bathroom was an unmitigated disaster. The toilet wasn’t flushing well and the tiny stall shower had mold and rust in the corners. A bathroom for a two star hotel at best.

Service and amenities
The service was uneven. Very good at the restaurant and bar, spa and children club but awful at the reception desk which displayed a combination of rudeness and incompetence.

Spa is very nice, clean and appealing. The fitness room has windows overlooking the park and new machines. The Spa pool is good but not large enough for lap swimming.It could have been a little warmer but I understand it was under repairs. My wife attended the yoga class and enjoyed it very much.

Outdoor pools and pool area is well kept and pleasing. Unfortunately the whirlpool wasn’t hot.
Children club is very nice and the staff enthusiastic and caring.

Internet by wifi connection for US$ 15 a day or half an hour free connection in computers in the lobby.

Food
The breakfast was very complete and of good quality. Served in dining room with views to the pool and golf course. Fruits, eggs made to order, pastries. Lunch was expensive (3 times the price of similar quality in town) but also good. Also good drinks at the outside bar.

Conclusion
If you want a resort experience in Colonia the Sheraton is probably the only good option, but do not expect a luxury room even though you are paying for one. Management should take greater care on properly training personnel at the reception desk. If the Sheraton Colonia wants to be consider a luxury property it needs improvement.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 19, 2012

Without a doubt one of the best hotels I've ever been. Great service, great room, located on a quiet zone, near the river and surrounded by golf courses. 10 minutes from Colonia historic center.

Every room has a view, very comfortable and very well equipped. Room service and guests services are exceptional, asl well as the restaurants and the Spa. It has a warm water pool that connects with the outside, near the golf greens. They also have a space for the kids over 4, very convenient.
A bit pricy but it was worth it.
Definitely coming back.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2012

After staying in busy BA for awhile, it was wonderful to go to the Sheraton. The hotel itself is very beautiful; all glass and copper and leather. The service was excellent; among the best ever. The two restaurants were both good. Outside they have many activities. You can rent bikes, swim, go to the gym, go to the spa. Or go into Colonia and the town is very nice too.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Lauderdale, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 24, 2012

This hotel was outside of the Historical Section. The staff was great eager to help and English was spoken by all I encountered. Lots of children in this hotel making a lot of noise. Pool was heated and refreshing. Taxi was 10 dollars into the city. Rooms very comfortable

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingdon, United Kingdom
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 20, 2012

I was here for a meeting.
It is an arduous journey from Montevideo, particularly after the overnight from Miami.
There was no help with luggage and no-one on reception seemed to speak English (I do not expect this BUT it is a Sheraton, and supposed to be 5* and a resort).
The setting is delightful and the hotel lay-out was very pleasant.
I enjoyed the ambiance in the bar, and the bar food was very good. The vegetarian choice for dinner and breakfast in the restaurant was laughable.
For business the room was comfortable, internet (cost extra) worked well, and the business centre was good for printing etc.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Sheraton Colonia Golf & Spa Resort

Address: Continuacion de la Rambla de Las Americas S/N, Colonia del Sacramento 70000, Uruguay
Location: Uruguay > Colonia Department > Colonia del Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Colonia del Sacramento
#4 Romantic Hotel in Colonia del Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Colonia Golf & Spa Resort 4.5*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to Sheraton Colonia Golf & Spa Resort. A looking point over the calm beaches and soft breezes of this destination listed as World Heritage Site by Unesco due to its rich history.Nestled in the residential neighbourhood "Real de San Carlos", a peaceful area just 5 minutes from the historic quarter and harbor. Just 45 minutes from Buenos Aires by ferry, or a 2-hour drive from Montevideo, Uruguay´s capital City. ... more   less 
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Also Known As:
Sheraton Colonia Golf And Spa Resort
Sheraton Colonia Golf Hotel Colonia Del Sacramento
Sheraton Colonia Del Sacramento
Sheraton Colonia Hotel
Colonia Del Sacramento Sheraton
Sheraton Colonia Golf & Spa Resort Uruguay/Colonia Del Sacramento

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