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“I would stay here again” 4 of 5 stars
Review of Sheraton Colonia Golf & Spa Resort

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Sheraton Colonia Golf & Spa Resort
4.5 of 5 Hotel   |   Continuacion de la Rambla de Las Americas S/N, Colonia del Sacramento 70000, Uruguay   |  
Hotel amenities
Shakopee, Minnesota
Top Contributor
125 reviews 125 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
106 helpful votes 106 helpful votes
“I would stay here again”
4 of 5 stars Reviewed January 10, 2012

Overall it is a very good hotel. The rooms were very nice and the view of the water and the pools were excellent. The pool area is great and is a great area for kids. The check-in proceedure did not go very smooth but the rest of the staff was very nice. We did eat a meal in the hotel restaurant and had a wonderful Uruguay wine with an excellent pasta and steak meal. Our waiter Raul was wonderful, some of best service we've had in the 2 months we've lived in this area. A nice hotel for families and I would come back.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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437 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ascona
Top Contributor
65 reviews 65 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 7, 2012

We spent 3 nights during Xmas. We have been at this hotel before but felt that it is not what it used to be. For example, at the swimming pool nobody came to bring towels, or ask if you needed something, you had to find them, even to order drinks. I asked for an umbrella, it never arrived. The same happened in the room, when I asked for help with the TV which was not working properly, the maintenance person never arrived - my husband finally could fix it. The windows of the room were dirty, also the glass table. The Xmas Eve party was OK, the menu was considered poor at our table of 8. And last, but not least, when I confirmed our attendance at the Xmas dinner, the price quoted was USD 110 per person. On the bill it was USD130. s When I complained the cashier told me that they could only correct it if I presented the corresponding e-mail - which of course I did not have with me.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Francisco, California
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 5, 2011

It's a lovely property & the rooms are great, but as other reviewers have mentioned, it is far from the town's historic center (7 kms or USD 10 one way), and cabs are slow to arrive, if at all. We wasted well over 30 mins waiting for one in the middle of the day. I noticed that most of the guests were families, so this is most likely a spa+resort retreat for those who can afford in the area. If that's your goal, this is great, since the location, property, etc. do that purpose justice. However, be forewarned that the food at this hotel is sub-par, at best (and expensive, to boot!). Front desk staff is polite and helpful to a fault, BUT in person. We tried to call from our room to ask for something 3 times, and each time, the phone just rang and rang (this was not an unreasonable hour, by anyone's standards).

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto, Canada
Top Contributor
94 reviews 94 reviews
69 hotel reviews
Reviews in 58 cities Reviews in 58 cities
265 helpful votes 265 helpful votes
4 of 5 stars Reviewed September 11, 2011

This is a very charming property near Colonia, Uruguay. Check in was a breeze and the staff immediately made me feel welcome. The manager came out to welcome us, and the staff all had smiles on their faces. Rooms are lovely. Beautiful thick wooden doors lead into large rooms. Mine had a beautiful balcony that you could sit out on with comfortable chairs. Very nice view of the property, golf course and the Rio de la Plata. Beds were very nice and the bathroom was top notch. Spa is also wonderful with great treatments and reasonable prices. You really can't go wrong at this hotel. Well done!

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SheratonColonia, Director de Relaciones con Clientes at Sheraton Colonia Golf & Spa Resort, responded to this review, September 13, 2011
Dear Galileocan,

Thank you for taking the time to post a review of your recent stay. It´s great to know you felt welcome and enjoyed our facilities and views.

We hope to see you again in the near future!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, RS
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 16, 2011

This is probably one of the best Sheratons hotel I've stayed, and I've travel a looot! The hotel is beautiful, rooms are big and comfy, greaaaat service, people there are extremely nice (I guess you could say that about people from Colonia in general...)

The pool area is beautiful, and now I wished to go back there during summer to enjoy it... Didn't wake up to have breakfast, so can't talk about it... but the hotel is really big and beautiful, worth staying!!

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buenos Aires
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 13, 2011

Stayed here with my family for a weekend to celebrate my birthday.

Upon booking the Sheraton Staff Member who spoke to me made a mistake and offered me a suite with two double beds (which doesn't exist) so when I realized I called and they apologized and gave me two adjoining rooms for the same amount of money. They also gave us breakfast for free.

The hotel is very nice, located between a golf course and the river, so views are great from anywhere in this hotel. Rooms are spacious and include a seating area. Bathrooms were clean in both rooms. Robes can be requested and are free of charge as well.

Staff is very attentive and friendly. They were very helpful during our stay in everything we asked. The indoor pool is very nice, there is also a sauna, gym and changing rooms. Parking is free of charge, Internet is U$S 7 for three hours.

The only thing we didn't like was the hotel's restaurant. We didn't like the quality and taste of the food and it was overpriced.

We had a great time!

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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north carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 13, 2010

Rooms clean and very nice. Inside of hotel clean/nice. Breakfast average. Restaurant extremely overpriced. Late check-out has hefty fee. The pool area looks beautiful in photos but is not nice at all in person. They seem to be neglecting outdoor maintenance of any kind except for the front of hotel and golf course. Pool reminds me of a cheap children's water park and was about as clean. Chaise lounges had cheap rubber mats, towels were small and hard to find. All cushions on outdoor seating were covered in bird poop, as were the decks. Indoor pool was nicer but also needed to be cleaner. Hotel is a $10 cab ride to downtown, which is really why you should go to colonia. Stay downtown and avoid this hotel- NOT worth it.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Colonia Golf & Spa Resort

Address: Continuacion de la Rambla de Las Americas S/N, Colonia del Sacramento 70000, Uruguay
Location: Uruguay > Colonia Department > Colonia del Sacramento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Colonia del Sacramento
#4 Romantic Hotel in Colonia del Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Colonia Golf & Spa Resort 4.5*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to Sheraton Colonia Golf & Spa Resort. A looking point over the calm beaches and soft breezes of this destination listed as World Heritage Site by Unesco due to its rich history.Nestled in the residential neighbourhood "Real de San Carlos", a peaceful area just 5 minutes from the historic quarter and harbor. Just 45 minutes from Buenos Aires by ferry, or a 2-hour drive from Montevideo, Uruguay´s capital City. ... more   less 
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Also Known As:
Sheraton Colonia Golf And Spa Resort
Sheraton Colonia Golf Hotel Colonia Del Sacramento
Sheraton Colonia Del Sacramento
Sheraton Colonia Hotel
Colonia Del Sacramento Sheraton
Sheraton Colonia Golf & Spa Resort Uruguay/Colonia Del Sacramento

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