I have hardly provided such feedback for any hotel. In this case, there is no existence of customer service. The hotel staff make you feel that as if they are doing a great favour, if they do anything to you, the list can be endless - if they answer the phone, be it room service or housekeeping or reception, even they can bang the phone if you ask anything 2 times after waiting for 30 minutes of your request. They are short of bath towels as they get it cleaned from outside laundry. If you ask them for any service, they don't provide and they ignore it. If you are checking in at late night, the bell boys would not be around. I had 5 piece of luggage, and the taxi drop off point to hotel reception is quite a distance and few steps, i had to bring in one by one all the luggages, as i could not carry all of them together. They clean the room, without touching anything in the room, even if some hairs were fallen on the floor while combing. Everytime you ask something the staff give you a look, how dare you ask such things - like shifting a room, if you don't like it even if you plan to stay in the hotel for 2 months. The food quality is terrible, you get cold food in room service after 40-50 minutes. The staff here never learnt the word sorry... they always serve with an attitude, whihc i had never seen my life in any hotel that reception throwing an attitude to a guest while checking in... probably they try to take the advantage of a company booked hotel... coz, they know that these guys would have no choice than to stay as their company had selected the hotel for them, and it would be billed directly to the company.
My sincere suggestion to the readers of tripadvisor... please think ten times before selecting this hotel.. i am told there are many other hotels in the vicinity whihc over more value for money and good services.
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- Also Known As:
- Golden Tulip Sharjah Hotel Sharjah