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“the hotel is amazing ,service is little slow however staff of the hotel are friendly” 5 of 5 stars
Review of Al Ain Rotana Hotel

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Al Ain Rotana Hotel
5.0 of 5 Hotel   |   Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates   |  
Hotel amenities
Ranked #3 of 11 Hotels in Al Ain
Dubai, United Arab Emirates
1 review
“the hotel is amazing ,service is little slow however staff of the hotel are friendly”
5 of 5 stars Reviewed May 7, 2014

if you will stay in al ain ,only stay in rotana al ain its nice with great pool and many facilities ,food is great and you will find a lot of choices.i have stayed for honeymon and received the best service ever

Room Tip: pool view will be the best choice plese request it upon making reservation
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 14, 2014
Dear Mr. Alaa,

Thank you for your nice feedback, and I am very pleased to know that you enjoyed your honeymoon at Al Ain Rotana. I wish we can welcome you once again soon at our property.

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Top Contributor
87 reviews 87 reviews
56 hotel reviews
Reviews in 56 cities Reviews in 56 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 6, 2014

I checked in to the Rotana Hotel in the late evening after having traveled for nearly 24 hours. The clerk was slow, and even paused to call someone to turn the music back on in the lobby! He did upgrade me to a room with free wifi, which was nice. The room was spacious and well appointed, nothing ultramodern or flashy, with muted brown colors. The TV was small. A balcony overlooked a pool area. The hotel is pleasingly arranged with several low buildings clustered around courtyards.

The most outstanding feature of this hotel is the service. Not the vacuous "have a nice day" type of service, but a thoughtfulness and care about details. For example, the waiter at breakfast asked me if I wanted a newspaper the first morning, and brought it without asking the next morning. I asked for 2 refills of my coffee the first morning, and the next morning he left the pot on my table.

Buffet breakfasts in many hotels are impressive for the wide array of choices, but often the food is lukewarm, tasteless and disappointing. Not here, where the items at breakfast were all delicious. I attended a business meeting followed by a buffet dinner for about 100 people, and the food was again outstanding. I didn't get a chance to try the spa, or to lounge around the pool, or to try their Trader Vic restaurant.

In summary, this is a hotel that sneaks up on you, and makes you feel good.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 7, 2014
Dear Mr. David,

Let me start by thanking you for your positive feedback about Al Ain Rotana. Please note that your positive comments will be shared among our team to acknowledge them for a job well done since guest satisfaction is the most important thing we aspire to. We hope to welcome you one more time to our property.

Ayman Gharib
General Manager
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al ain
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2014

Im so proud of d Filipino swimming coach Mr. ENAN for deligently and effectively learning d kids how to become a better swimmer. And i appreciated much with all d staffs n lifeguards in d pool who attentively surpivising n raking good care of their respective customers and tourists as well.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 7, 2014
Dear tripadvisor user “Oriheme”

Thank you for your positive feedback about our swimming lessons and Enan. Please note that we will acknowledge Enan’s contribution to your positive stay, and we hope to meet you again at Al Ain Rotana.

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed May 2, 2014

Having stayed at Al Ain Rotana on several visits to Al Ain, the service never seizes to amaze me. From commenting regarding missing baked beans at breakfast to having seen them every time since, to the friendly pool side team who cannot accomodate you enough. We visited the spa which was a pleasure from the moment we walked in to the moment we were back at the pool relaxing. We will defineatly recommend this hotel to anyone who wants a night away, weekend retreat or vacation to relax. We will definately be back and cannot wait to see what they do to amaze us next time.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 7, 2014
Dear tripadvisor user “JojoVanZyl”,

Thank you for being our regular guest at Al Ain Rotana. We wish that we will never stop amazing you and achieving your satisfaction with our services. We can’t wait for you next visit to Al Ain Rotana your home in the oasis.

Ayman Gharib
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 30, 2014

Stayed at the Al Ain Rotana for 2 weeks during Easter.The first impression was the same at in 2009 WOW .The hotel is immaculately clean.The rooms are large and well equipped .Many thanks to Ram for his attention to detail.The restaurant food is very good with plenty to choose from.Thanks to Roy, the restaurant manage and all his very efficient staff.The pool and surrounding areas were spotlessly clean.The lifeguards were kind, thoughtful and extremely efficient on more than 1 occasion when visitors to the pool got into difficulty. Thanks to Ahmed, Enon and all the lifeguards. We will stay at this lovely Rotana again and would recommend it to everyone.
We had the opportunity to have a guided tour round the new Rotana which has just opened in Hilli.We found it to be sterile and without character.Certainly not a family hotel, in our opinion it looked more like a private hospital ,retreat or convalescent facility.
If you love the Rotana hotel chain the Al Ain Rotana has the WOW factor throughout its facilities.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 7, 2014
Dear Ms. Lynne,

Thank you for choosing Al Ain Rotana to stay in and for your positive feedback about our property. I would like to inform you that we will acknowledge our colleagues’ contribution in regard to their quality of service provided to you. We hope to welcome you once again soon to Al Ain Rotana.

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2014

A nice little get away location. We enjoyed a relaxing day by the pool followed by a lively evening at the Hotel's Trader Vics. Reception was very accommodating when requesting a late check out and the Spa was absolutely lovely, making for a great end to the weekend.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 7, 2014
Dear tripadvisor user “Kleemp”,

Thank you for your positive feedback about Al Ain Rotana. Please note that your comments will be shared among our team as it gives us great pleasure to learn that you have enjoyed your stay at our property. We hope to welcome you once again soon to Al Ain Rotana.

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 28, 2014

We originally booked 1 night in this hotel but we decided to extend due to the great dining options and pool facilities. We were on a dining offer which included dinner in the buffet restaurant. During the day we relaxed at the pool and visited some of the many sights in Al Ain. I would recommend this hotel although do try to turn up early and the check in was a little hectic!

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, April 29, 2014
Dear tripadvisor user “Ipswich2014”

I am extremely pleased to know that you enjoyed your stay at our hotel and liked our dining outlets. Please note that your nice feedback will be cascaded to our team as it gives us all great pleasure to achieve your satisfaction. We hope to welcome you once again soon at Al Ain Rotana.

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Al Ain
#3 Luxury Hotel in Al Ain
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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