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“I just love this place...” 4 of 5 stars
Review of Al Ain Rotana Hotel

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Al Ain Rotana Hotel
5.0 of 5 Hotel   |   Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates   |  
Hotel amenities
Ranked #3 of 11 Hotels in Al Ain
Penistone Uk
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
“I just love this place...”
4 of 5 stars Reviewed June 20, 2013

I know the corridors and some rooms can be a little dated and check in can be a nightmare but I still love this place.... I love the smell in the garden in the morning - left over sheisha and jasmine. I love the pool area - it is just so relaxing and the food at the pool bar. The guys at the bar do a great job too. The breakfasts are just fabulous and room service is affordable and good quality. We used the travel agents to book a last minute trip to Oman - they got us an amazing deal and were very friendly as well.

Room Tip: E mail ahead for a pool view
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, July 1, 2013
Dear FabDiva,

First of all I would like to thank you for your feedback about our property and for taking the time to write these nice words. Rest assured that your review will be shared with the team as it gives us great pleasure to achieve guest satisfaction. I hope we will be able to host you once again in our hotel soon.

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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385 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Dubai, United Arab Emirates
Top Contributor
73 reviews 73 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed June 17, 2013

Just back from a long weekend at the Al Ain Rotana.

We've been regulars here for the last three years, visiting every month. There is no better hotel in Al Ain (we have tried them all) and it gives some Dubai hotels a run for their money in terms of service.

In the past there have been issues at check in, but the hotel has really taken feedback on board (unlike may hotels who offer only lip service) and it is a smooth and pleasant experience now.

Last weekend was a double celebration, my birthday and an aniversary, and the hotel could not have made us feel more welcome. Thank you to the hotel manager Ayman and the front of house gentleman Frances, you made the weekend so special for us.

The rooms overall are great and I maintain that I have had the best showers of any hotel in the world in the Al Ain Rotana!

The staff are lovely, the gentlemen who greet you at the door as you arrive have to be the friendliest in the UAE and greet you like an old friend.

We recommend the hotel to all our friends who visit Al Ain and every time we stay here we feel like we've had a much longer break than just a weekend. Already looking forward to our July trip.

Room Tip: Pool facing rooms with balconies are lovely to relax on with a book after a day at the pool.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, July 1, 2013
Dear Kelly,

Thank you so much for your kind words about our hotel and rest assured that your feedback will be shared with the rest of the team as it gives us great pleasure to satisfy our guests. We are looking forward for your next stay at Al Ain Rotana.

Ayman Gharib
General Manager
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Dubai, Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

Visited the Al Ain Rotana Hotel in Alain on a business trip, and found the hotel amazing nestled among the mountains and lush green surroundings, The view in the mornings at sunrise is just mind blowing, You should take a balcony view room just to satisfy your natural tastes buds.
A visit to the hotel is a must during the winter months, as this will really give you a relaxed holiday.

Room Tip: Take a room with a view.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, July 1, 2013
Dear Marcellus,

I would like to thank you for your nice feedback about our property. Kindly note that your feedback will be shared with the team. We would like to welcome you once again in our hotel for your next visit to Al Ain.

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tortola BVI
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2013

We didn't stay at the Hotel but the Seafood Evening in the Restaurant at the Hotel was recommended to us. We were blown away with the range and quality of the food. The presentation was impressive and the onsite chef's cooked your choice of fish on the BBQ whilst you waited. Giant prawns and lobster tails just kept coming. Meat and alternatives available. Champagne or Red wine packages available. Relax by the pool after the meal. Service excellent and very reasonably priced. Loved it, will go again, make sure you book very popular especially with the Emirati.

Room Tip: Book the Restaurant early.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, June 1, 2013
Dear Mr.Saladdodger_10
I would like to thank you for such a positive feedback given towards our Zest restaurant, I am very pleased that you were generally satisfied with overall hotel experience at Al Ain Rotana. Moreover, I will be more than happy to share your excitement with my team and command them in front of their managers.

We are looking forward to welcoming you once again in the oasis of Garden city and Al Ain Rotana hotel.

Meanwhile, I remain with warm regards,

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 25, 2013

Overall an enjoyable stay but I found the trader Vics nowhere near as good quality as trader Vics in Dubai or Marbella the food was dripping in grease, the bread stale and white wine served at room temperature. Would advise others to try one of the other restaurants,

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 27, 2013
Dear Ms. Jenna7jenna,

First and furthermore, I would like to thank you for your detailed feedback provided on your hotel experience at Al Ain Rotana, as well as for sharing your concerns with regards to the food and beverage experience you had. I have immediately sat with the kitchen department in order to share your feedback and evaluate your comments for further actions. However, I would appreciate if you could give us more details on the issues occurred Trader Vic’s via email alain.hotel@rotana.com, which could definitely help us to enhance the product and services.

Once again my apologies for the shortcomings and trust that this experience will not deter you from returning back to Al Ain Rotana in the future.

With your honest feedback we are looking into ways of improving the services and I am looking forward to see you again in the near future at Al Ain Rotana.

Ayman Gharib
General Manager
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Abu Dhabi, United Arab Emirates
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 22, 2013

Really amazing service, we were warmly welcomed and greeted to the room, we had a room with a nice pool view. Pool was really nice (except that there were some drunk girls sitting at the pool-bar and shouting and screaming loudly all the time).

Room Tip: go for the pool view on higher floor in the new building
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 27, 2013
Dear Mr. Saif1979,

Thank you very much indeed for your positive review about Al Ain Rotana on your recent hotel experience. Your comments and feedback are definitely shared with teams concerned and apologies for the hassle caused by other guests.

We all are looking forward to welcoming you back to our beautiful Oasis in the nearest future.

With kindest regards,

Ayman Gharib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Top Contributor
109 reviews 109 reviews
29 hotel reviews
Reviews in 51 cities Reviews in 51 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 21, 2013

The Al Ain Rotana Hotel is a very good destination and hub from which to explore the local area attractions such as the old fortress that has been converted to a museum, the zoo, and the striking beautiful orange-hued sand dunes. The city has water sources and is much greener that even Dubai and Abu Dhabi. The hotel is not new, but the rooms are spacious and the dining options (hotel's dining room or Trader Vic's next to it offer reasonable selections. The breakfast buffet is a good bargain. The service personnel at the Reception Desk, restaurant, housekeepers, doormen, and others are efficient and very helpful. It is definitely worth your stay if you are ever in Al Ain.

Room Tip: Ask to be placed in rooms on the upper floor and on the pool side. The other side overlooks a/c unit...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlAinR0tana, General Manager at Al Ain Rotana Hotel, responded to this review, May 25, 2013
Dear Spartan,

Thanks for choosing Al Ain Rotana to stay in. I would like to thank you for your nice feedback about our hotel and your comments will be shared to the team. I hope that we will welcome you soon once again in our hotel.

Ayman Gharib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain P.O. Box 1210, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Al Ain
#3 Luxury Hotel in Al Ain
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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