We recently stayed over the weekend. We had such an amazing welcoming from the moment we arrived. Valet attendants were amazing- they smiled and you could immediately feel that 5* Star Service was what Rotana Al Ain was all about! :)
Irina at reception checked us in. She always made sure we were well informed to the detail about our booking- package, knowledge of hotel facilities & did really well letting us know about the hotels promotions- Thank you Irina!
Richard & Akeem- Gave us a Warm welcome & made sure that we knew that we made a great choice in choosing to stay at Rotana Al Ain- and that we are sure to have a pleasurable stay- Well Richard & Akeem, We surely did!
Ana- We first met while checking in at reception. She willingly offered to take a picture of us girls together. From then on, Ana once again, another staff member, made us feel what real hospitality is that everyone no matter who you are checking in or walking into a hotel should feel welcome, and all staff knew us from then on and throughout our stay.
Rashid- We met at the Buffet Dinner at 'Zest all day dining restaurant. Rashid knew his stuff really well alright- promotions, recommendations with the dish etc!!! Your consistency in delivery of service, quick and efficiency was well noticed! :)
Housekeeping: Rooms always clean, amenities always refreshed, turn down service was done beautifully. An extra bonus for the housekeeping staff was that every time we met on the floor, they always greeted us, smiled and made us feel appreciated.
F&B: Wow, Amazing Food! Beautiful Food presentations, great taste, Chefs were really friendly and it was nice to see your food being prepared in front of you- Extra Bonus. We were really excited to see some Sushi and, Sushi was AMAZING!!! Other names we would like to mention are: Kobby 'Our Hero' at Moodz & Paula.
Only improvement we would like for hotel to note is the service at the pool area. We had a hiccup with two of the attendants handing out the arm bands and tickets of the pool area. He gave us the wrong info of promotion and when we wanted to speak to someone just to solve the misunderstanding, the attendant told us someone was on the way but instead. . .THEY RAN AWAY???!!!!
After that, we went to reception and informed them, which the outcome, we were very pleased with how the situation was handled. Pool is beautiful and nice and warm, green grass and outdoors was nice to just sit and relax in the sun or read a book. Garden is stunning- compliments to the maintenance team. :)
All in All, from all the girls and myself, we would like to say Thank you to ALL the staff at Rotana Hotel Al Ain! We really enjoyed our stay and are definitely and have already recommended your hotel to our colleagues, friends and family back home in South Africa when they come to Dubai. It was a pleasure meeting you all and looking forward to seeing you soon! Keep up the good work. It was a real blessed trip!!!
Regards From:- 'Try, Dee, Ann, Rose, Winn & Nolly' -The 'All Girls Princesses Trip! :)
- Official Description (provided by the hotel):
- Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day.This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. ... more less
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- Also Known As:
- Al Ain Rotana Hotel Emirate Of Abu Dhabi