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“superior hotel” 5 of 5 stars
Review of Ayla Hotel

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Ayla Hotel
4.0 of 5 Hotel   |   nr UAE University, Al Ain, United Arab Emirates   |  
Hotel amenities
Ranked #2 of 11 Hotels in Al Ain
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“superior hotel”
5 of 5 stars Reviewed May 9, 2013

Nice staff, especially the manager. Excellent rate. Big and comfy rooms. Excellent service. Excellent location, near by tourist attraction and government affairs. Not far away from Al-Ain downtown and malls. Feels like home.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, General Manager at Ayla Hotel, responded to this review, May 15, 2013
Dear A502,

Warm greetings from Ayla Hotel Al-Ain,

On behalf of Ayla Hotel’s Management & Team, we would like to thank you for giving us the opportunity to serve you with the best of our HOSPITALITY.

We acknowledge the receiving of your comments on Tripadvisor and we are pleased to know that our associates did well up till the mark of your satisfaction with their provided services. It is good to know that you found the location of our Hotel as very convenient in order to get the easy access for all the required destinations by you.

It gives us honor to receive your very positive appraisals and feel great to acknowledge that our team succeeds to make you feel like home. And no doubt we also feel you as our Ayla Family Member.

We would like to thank you for being our Loyal Guest and looking forward to welcome you in near future with all the pleasures of Ayla’s Management and Team.

Best Regards,

Mohamed Soussan
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Abu Dhabi, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 8, 2013

It's in a quiet area with easy access to most areas of the UAE. I've stayed here a number of times. The rooms are always very clean, with comfortable beds. The staff are great, and there's a fantastic pianist that plays every evening during dinner. The gym facilities are good, and there's a supermarket and pharmacist in the same block.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, General Manager at Ayla Hotel, responded to this review, May 15, 2013
Dear Cappy,

Warm greetings from Ayla Hotel Al-Ain,

We would like to thank you for giving us the opportunity to serve you the best of our HOSPITALITY in our exclusive property.

We acknowledge the receiving of your comments on Tripadvisor, your observations are highly appreciated with regards to our Hotel’s Location, Cleanliness and Comfortable Bed.

It gives us honor to receive the appraisals for the attitude and service habits of our associates. This is also good to know that the music by our Pianist is adored by you.

We would like to Thank you for being our Loyal Guest and for considering our Hotel for your stay at numerous time.

Looking forward to welcome you again with all the pleasures of Ayla’s Management and Team.

Best Regards,

Mohamed Soussan
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 20, 2013

We just spent one night, but found many "pros" and no "cons"

Large, beautifully decorated, comfortable room
Fast and free wireless
Covered parking
Good location
Friendly, helpful staff
Quality all around

Great value - highly recommended!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, General Manager at Ayla Hotel, responded to this review, April 21, 2013
Dear Guest,

Warm greetings from Ayla Hotel Al-Ain,

On behalf of the team of our Hotel, we would like to thank you for giving us the opportunity to serve you the best of our HOSPITALITY in our exclusive property.

We acknowledge the receiving of your comments on Tripadvisor, your reviews made us feel that you had experienced a very pleasant stay and received a great assistance from our associates at the time of requirements.

Your positive comments are highly appreciated with regards to our Hotel’s spacious & comfortable rooms, decoration, covered parking, location and Friendliness of our staffs.

Your gesture is very much valuable for us, as it gives us encouragement to continue our efforts with the same spirit.

Once again thank you for your appreciation.

Looking forward to welcome you again with all the pleasures of Ayla Team & Management.

Best Regards,

Mohamed Soussan
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Calder, Scotland
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed April 17, 2013

My husband and I stayed at the Ayla Hotel for two nights while touring the UAE and this was by far our favorite hotel. We were well looked after from booking in to saying goodbye ! The room was spacious and clean and we had a very comfortable bed. On the first evening we ate in the restaurant and enjoyed the Monday night buffet - though the food could have been a little warmer - but we find this is not unusual in this area. The deserts were to die for. I enjoyed the gym and pool facilities and my husband enjoyed a massage he booked at short notice.The concierge service was most helpful offering information and maps of the local area. A big benefit was that our car was parked under a canopy which was great in this warm climate. On booking out we decided to forego breakfast but enjoyed a latte and croissant at the cafe area - this was served in style and tasted wonderful - in fact the coffee was used as a bench mark for all coffee stops on the rest of our trip. We have recommended the Ayla Hotel to friends who are currently working in Abu Dhabi as we feel it would be a great place for a weekend get away.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, General Manager at Ayla Hotel, responded to this review, April 21, 2013
Dear Ms Lyndamac,

Warm greetings from Ayla Hotel Al-Ain,

On behalf of the team of our Hotel, we would like to thank you for giving us the opportunity to serve you the best of our HOSPITALITY in our exclusive property.

We acknowledge the receiving of your comments on Tripadvisor, your reviews made us feel that you had experienced a very pleasant stay and received a great assistance from our associates at the time of requirements.

Your positive comments are highly appreciated with regards to our Hotel’s spacious rooms, comfortable bed, the meals, Gymnasium facilities, massage service, the assistance from Concierge and Friendliness of our staffs.

Your gesture is very much valuable for us, as it gives us encouragement to continue our efforts with the same spirit.

Once again thank you for your appreciation.

Looking forward to welcome you again with all the pleasures of Ayla Team & Management.

Best Regards,

Mohamed Soussan
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Ain, United Arab Emirates
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 14, 2013

We stayed at the Ayla Hotel for several weeks before we moved into our apartment. The hotel was conveniently located for us and is close to Al Jimi Mall and Al Ain Hospital.

Our very comfortable accommodations was a small suite with a living room and wet-bar area separate from the bathroom and bedroom. If you want a microwave, you have to ask the front desk to have one delivered to your room. Unfortunately, they did not have enough microwaves for all guests in the hotel and we had to purchase one.

The bathroom was a little small for an extended stay, but for most short stays it would be adequate. There was no bathtub, only a large shower.

The service and hospitality at the Ayla was excellent. The breakfast buffet offers a very large selection of foods. Several special dinner options are available during the week, such as a seafood evening.

The swimming pool is indoors and located on the top floor. There is also a very good exercise room and sauna.

A bonus, especially for the extended stay, is that there is a small grocery store, pharmacy, barber shop, optical shop, and a very large bookstore all in the same building.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, Manager at Ayla Hotel, responded to this review, April 15, 2013
Warm greetings from Ayla Hotel Al-Ain,

On behalf of the team of our Hotel, we would like to thank you for giving us the opportunity to serve you the best of our HOSPITALITY in our exclusive property.

We acknowledge the receiving of your comments on Tripadvisor, your reviews made us feel that you had experienced a very pleasant stay and received a great assistance from our associates at the time of requirements.

Your positive comments are highly appreciated with regards to our Hotel’s Location, Interior of room and its size, Comfortable Bed, Various Sizes & Types of provided pillows. We are happy that you liked our 4 B service, Bed, Bath, Buffet & Broadband. We acknowledge your comments with regards to the Hospitability and Care given by our associates who made you feel like home.

Thank you for appreciating the presence of a Complex adjacent to our Hotel, where one may get all the basic requirements.

Your gesture is very much valuable for us, as it gives us encouragement to continue our efforts with the same spirit.

Once again thank you for your appreciation.

Looking forward to welcome you again with all the pleasures of Ayla Team & Management.

Best Regards,

Mohamed Soussan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 4, 2013

You will be like 10 from the commercial centre where you can shop all what you need. As I said it is nice, quite and good place to stay.

You will find firendly professional team assisting you during your stay.

Just give a try!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, General Manager at Ayla Hotel, responded to this review, April 8, 2013
Dear Mr Ahmed,

Warm greetings from Ayla Hotel Al-Ain,

On behalf of the team of our Hotel, we would like to thank you for giving us the opportunity to serve you the best of our HOSPITALITY in our exclusive property.

We acknowledge the receiving of your comments on Tripadvisor, your reviews made us feel that you had experienced a very pleasant stay and received a great assistance from our associates at the time of requirements.

Your positive comments are highly appreciated with regards to our Hotel’s Location, Cleanliness, Provided Services, and Friendliness of our staffs.

Thank you for appreciating the presence of a Complex adjacent to our Hotel, where one may get all the basic requirements.

Your gesture is very much valuable for us, as it gives us encouragement to continue our efforts with the same spirit.

Once again thank you for your appreciation.

Looking forward to welcome you again with all the pleasures of Ayla Team & Management.

Best Regards,


Mohamed Soussan
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
122 reviews 122 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 20, 2013

I understand that there are not too many good 3-4 star hotels in the region - City Seasons, was another one mentioned. I had no choice in where I stayed having been invited to Al Ain and provided with accommodation in Ayla. If I were to come back I would ask to stay at the same place.
The rooms are very comfortable - a good king sized bed, with comfortable pillows of varying sizes and consistencies! Decent bath with adequate toiletry. A very good breakfast as well - a choice of some Arab delicacies and on one of the two occasions a bit of Indian thrown in as well. The wi-fi works well too. So all in all my 4 "Bs" were well taken off - Bed, Bath, Breakfast and Broadband!
Add to this the extremely polite demeanour of the multi-national staff and the professional and non-intrusive manner in which they conduct their business, and you are left feeling well at home. The special extra that I liked was the attached super-market to the hotel - if you have family at home with a list of things you can't get there, this makes for a convenient stop.
I didn't get to step out too much but I understand the city centre is not too far away - so this should make it even more convenient.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedSoussan, General Manager at Ayla Hotel, responded to this review, March 23, 2013
Dear Mr Bob,

Warm greetings from Ayla Hotel Al-Ain,

On behalf of the team of our Hotel, we would like to thank you for giving us the opportunity to serve you the best of our HOSPITALITY in our exclusive property.

We acknowledge the receiving of your comments on Tripadvisor, your reviews made us feel that you had experienced a very pleasant stay and received a great assistance from our associates at the time of requirements.

Your positive comments are highly appreciated with regards to our Hotel’s Location, Interior of room and its size, Comfortable Bed, Various Sizes & Types of provided pillows. We are happy that you liked our 4 B service, Bed, Bath, Buffet & Broadband. We acknowledge your comments with regards to the Hospitability and Care given by our associates who made you feel like home.

Thank you for appreciating the presence of a Complex adjacent to our Hotel, where one may get all the basic requirements.

Your gesture is very much valuable for us, as it gives us encouragement to continue our efforts with the same spirit.

Once again thank you for your appreciation.

Looking forward to welcome you again with all the pleasures of Ayla Team & Management.

Best Regards,

Mohamed Soussan
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayla Hotel

Address: nr UAE University, Al Ain, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Al Ain
#2 Luxury Hotel in Al Ain
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ayla Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
Ayla Hotel luxury is in the heart of business, shopping and entertainment; a district for endless leisure activities and corporate pursuits. The hotel is the new and elegant face of hospitality for business and leisure with beautifully decorated guest rooms and various levels of suites of modern décor with a touch of comfort.The hotel is a part of the stylish Ayla Commercial Complex comprising with various shops, government offices and strategically located at the bustling spot of Al Ain. It is surrounded by shopping malls, parks and tourist attractions.Ayla Hotel is one of the various venture of Nael Bin Harmal Investment Company, who also owned the Bawadi Mall, a luxurious, widespread and the leading mall in Al Ain. ... more   less 
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Also Known As:
Ayla Hotel Al Ain, Emirate Of Abu Dhabi

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