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“Great Staff beautful Hotel” 4 of 5 stars
Review of Protea Hotel - Entebbe

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Protea Hotel - Entebbe
4.0 of 5 Hotel   |   36-40 Sebugwawo Drive | Entebbe Road, Entebbe, Uganda   |  
Hotel amenities
Ranked #6 of 23 Hotels in Entebbe
Certificate of Excellence
Kampala, Uganda
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great Staff beautful Hotel”
4 of 5 stars Reviewed May 28, 2014

I stayed in May in Protes, First of all the staff are very professional and polite, very helpful and extremely nice.
The rooms are great , even though we had to change our first room becaue it was overlooking a construction site, however when we complained the manager came and was very helpful and immediately gave us a better room.
I recommend this hotel for pleasure and business.

Room Tip: the hotel is not complete yet, they are still building so make sure you tell them that you don't...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 reviews from our community

Traveler rating
    30
    47
    18
    5
    3
See reviews for
5
19
4
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Beijing
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2014

In seven days had been on five flights, in three countries and the next day would be on four flights on my way back to the States. Was looking for a place close to Entebbe Airport to relax

The staff, from the initial greeting through every interaction, was friendly and helpful (special mention of Sharon). Great dinner and breakfast buffet topped off with a beautiful view of the sunrise over Lake Victoria http://instagram.com/p/n9oKb8iBt3/ . Next time, I will arrive earlier in the day so I have more time to enjoy.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 17, 2014

I've stayed in a number of Entebbe hotels with widely varying levels of quality experienced, but the Protea delivers a consistently good product. It's literally right outside Entebbe Airport and Lake Victoria forms an impressive part of the back garden. Rooms are nice, very spacious and well-equipped. The WiFi is okay, it often cuts out mid-browse but I've had far worse in so-called superior hotels. We asked for an early breakfast the day we were leaving and this was facilitated with no fuss at all by the young lady who checked us in. The hotel also availed the use of its airport van to take my group to a local restaurant for a small fee, then came to pick us up again. The staff are very friendly and attentive, which is always something one appreciates. This hotel is definitely one of Entebbe's nicest.

Stayed May 2014, traveled on business
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Kampala, Uganda
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 14, 2014

I have been to Protea Entebbe with family for more than 6 times now but every time I go, I find an improvement in their service, and food ensemble. The only issue that upsets me is that after the meal, the waiters are hesitant to serve one their much loved house coffee or chocolate, well I always get my way around it and I get it at no extra cost! Bravo to the managers who are always trying their best to accept their management's mistake! And improvise instead!

The food is good, the service and the environment is so welcoming, we find our selves driving back to Entebbe to sit at this hotel. It has stolen our hearts away from Kampala. I hope they keep reinventing the place and have some Sunday and Saturday activities for the little children as well!

Room Tip: I can not say much for the rooms, I have not used them, but knowing the brand of Protea am sure they...
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 27, 2014

Very close to the airport but no noise from the planes. So extremely convenient if just overnighting between flights.
The suites are enormous, the normal rooms a decent size and well equipped and comfortable.
Looks a lot older the the few years we were told it had been open though and the bathrooms in particular showed some sign of wear and could have been a bit cleaner..... The second time we stayed here our room was next to some machine room which was very noisy all night, not ideal unfortunately but the first night it was very quiet.
The view over the lake is lovely but the lake was very dirty and smelly when we were there, I don't know if that is normal or not. Lots and lots of insects too, nothing the hotel can do about that but expect lots of them, they are lake flies though not mosquitoes which is good!
The staff were friendly but the service was pretty indifferent, especially compared to the incredible service we had elsewhere in Uganda.
The food was ok but pretty ordinary especially for a vegetarian.
All in all, fine for staying overnight between flights as convenient, comfortable and safe but not a destination itself!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 25, 2014

The hotel still had some kind of outside construction going on when we were there in February, 2014. Our room with king bed was quite large & had an outside deck...our friends had a room with 2 double beds and it was quite small with no deck...same layout, just smaller. Hotel is VERY close to airport so it is convenient to stay a night or two while in transit elsewhere. Very nice pool and pool bar. My husband had a massage and it was only $18 for an entire hour...he said it was a great massage!

Room Tip: The hotel is circular on the outside, but inside there are a few corners in the circular hallway...i...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2014

Best location to stay the night before if you catching the early flights out of Kampala Uganda. Rooms are very spacious, modern and clean. The beach view is stunning. Tranquil outdoor terrace overlooking the beach. Restaurant serves decent food.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel - Entebbe

Address: 36-40 Sebugwawo Drive | Entebbe Road, Entebbe, Uganda
Location: Uganda > Central Region > Entebbe
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #6 of 23 Hotels in Entebbe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Protea Hotel - Entebbe 4*
Number of rooms: 75
Official Description (provided by the hotel):
Protea Hotel Entebbe is ideally located on the glistening shores of Lake Victoria and a convenient 1km from Entebbe International Airport. Protea Hotel Entebbe's trendy restaurant, Tides, is a must visit, offering an exciting and truly inviting a la carte menu 7 days a week. Open for breakfast, lunch and dinner, specialties include fresh Tilapia and Nile Perch. Daily specials 'with a difference' are also a firm favorite with locals and tourists alike. After a busy day, with its own special ambience and superb lake views, the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner is The Terrace. Added attractions include the Entebbe Golf Club, Botanical Gardens and Uganda Wildlife Education Center. As part of the education center day trips can be arranged to Ngamba Island Chimpanzee Sanctuary, Ssese Island Trips, Fishing trips for Nile Perch – the largest fresh water game fish in the world or sunset cruises for the less adventurous. ... more   less 
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