I recently came back from turkey with a group of five girls! We arrived at Pineta club house late evening and was pleasantly surprised everything seemed nice. We checked in, in the lobby area which okay and then through to the grounds which was lovely, a great swimming pool and indoor pool and greenery areas with Palm tress. BUT then we entered the walkway of the section of building where our room was. Not very happy! It was very out dated the paintwork, carpets, lifts ect. We then arrived at our rooms and was horrified! It was absolutely disgusting, the shower cubicles were full of mold, a disgusting amount of limescale build up on the shower and sinks. The bedding was dirty, we told hotel staff in which he ripped the bedding off and threw it on top of the wardrobe (which were very outdated and dirty-would never have put my clothes in there) the whole room was very outdated, poor decor and hygiene and cleanness. We told reception about our disappointed and disgust in which they had us look at another room! This room was no better so returned to reception. He's reply to our upset was to tell us there was no good room and that we must wait to speak to our club rep in the morning! For the night me and my friends did not sleep because of the state of the rooms. In the morning we meet our club rep to be told there was nothing they could do ect! In the end because of our fuss and upset, he's only suggestion and help was to suggest their sister hotel for and extra £60 each. As we was not willing to stay another night in this hotel we decided to move to their sister hotel. Once we had a look at the rooms first we transferred over and was very happy with the pineta park deluxe. However their food was very repetitive and became boring!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. Our rooms are cleaned daily and the public and poolside areas are cleaned over a 24 hour period.Club Hotel Pineta does have a rolling refurbishment programme. We appreciate you sharing your views.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.