My wife and I spent our second visit to the Grand Faros in July.Once again we had a very enjoyable holiday but unfortunately it was not as good as last year.This year the price we paid had increased by 50%because of the new rooms.Yes the rooms had been refurbished and were very nice but the bathroom was exactly the same and now very dated.A nice touch this year were the sandwiches in the room on your arrival.We had requested room 108 again and they were true to their word.
So where was the hotel not as good as 2011.Firstly, the hotel Bar and Waiting staff.All the staff from last year ,with many years experience had been moved to the Faros Beach bar,excepting one namely Nuhat.Also the manager had been moved there as well.The new staff were quite simply, with the exception of Hasan not up to the job and standard required.To get there attention for a drink was an achievement in it itself.The tables by the sunlounger were not cleaned from the day before and there was glass and other very dangerous things around the pool area.For two days running a couple, who had already broken a glass while sitting on the poolside, continued to sit there with there drinks.I told one of the waiters how dangerous this was but nothing was said to them.
The food Im afraid was also a let down. Last year I said the food at the Faros was excellent but this year it wasnt.For Breakfast, if you went before say 9 am the bread was stale ,ie from the night before.Last year it was fresh in the morning at whatever time and in the evening.I was really looking forward to the bread at breakfast, but it was a big let down.In the evening the Chef had decided everyone wants to eat meatballs 6 nights a week.I like meat balls but not that many.times.
The entertainment was basically the same as as last year with a few changes.Michael Jackson was back along the the Snake man, Turkish bellydancers ,Breakdancers and Bartender.However this year there was a marked improvement in the pool area entertainment and after the main evening show.In came Mr and Mrs Grand Faros and other funny games.Hakan, who last year was just a DJ had really upped his game and worked very hard 7 days a week.Well done Hakan a big plus star against your name.
Overall the reception staff could not be falted and they were always polite and helpful The new Bar manager Karid worked very hard, but he didnt have the staff that he desperately needed,
One final point this year, if you are going to the Faros please make sure you check and pay your bill every 2 days.The new accounting system this year leaves a lot to be desired and is very difficult to question, if you havent paid up regularly.You will have no chance if you leave it until your last day.
We really like the Grand Faros where it is away from the hustle and bustle of Marmaris and it is a very good hotel.We will visit again, but hope the Management headed by Mr.Faros take on board mine and many other residents comments, regarding the hotel in 2012.
A couple of points regarding Marmaris.Be careful where you change your money.The rates by the waterfall area are poor and you will get much better ones near the Faros Beach but BEWARE.I was at one exchange shop given 100TL less.I always take a calculator and I showed the woman the amount I should receive, she gave me 100TL less.She said my computer says this amount so it has to be correct.When I said I will have my money back then she got on the phone and said her manager had told her to give me the correct amount.How many poor peolple had she conned that week.Another wanted to charge me 7TL commission when you already pay them a whopping commission with the rates they offer.A clear piece of advise watch them.
Finally any men looking for an excellent value for money Turkish Shave go to Class Barber in the town centre.I found him by chance and went every 2 days,You get a shave,waxed eyebows ears etc and massage all for 10TL.For a shampoo its just another 5TL.The Barbers shop is on the side of the Indoor market and a stones throw from the Vodaphone shop.Again please be very careful at other shops people we know paid 50TL and were totally ripped off.
Best rooms in our opinion facing the Pool but can be noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.