On arrival at the hotel, we were filled with dread when the guy on the reception desk informed us we were very special guests as we were the last guests of the season. There were no signs of other guests. A chap came from nowhere to help us with our cases. He called the lift: it didn't come. He ran upstairs and sent it down. It was tiny - and had no light in it. (No light was on throughout our week's stay).
The room was small, with little drawer space and only 6 hangers. It was dated, but clean. The bathroom was tiny, with a half bath and shower over it. The shower curtain was covered in mould and there were black stains on the bottom of the bath.
We looked out from our balcony and could see a few other guests at the outside bar area so decided to pop down for a drink. (It was now 11.00 p.m.). As we approached the outside bar, all of the lights were switched off and we were left in total darkness. Being optimistic people, we decided to head for an early bed, hoping that daylight would lift our spirits.
It didn't! Our first day was overcast, matching perfectly the mood of our fellow guests whom we met at 'breakfast'. There were around 30 guests in total. All complained bitterly about the quality of the food: cold, often no meat, repetitive. I have often heard complaints about food quality, only to find it fine. On this occasion, my fellow guests were spot on. Hot food was never hot - lukewarm at best. Occasionally there was chicken, chicken nuggets or beefburgers - the main course for dinner! What was not eaten (which was most of it) re-appeared each night therefater in salads etc. I was very concerned about catching food poisoning from 'hot' food which was never hot, or from salads which re-appeared night after night. Numerous previous complaints from our fellow guests had not resulted in better quality food. The decision was simple - breakfast, lunch and dinner were eaten outside of the hotel, at considerable extra expense to ourselves.
As the hotel was about to close, everything was allowed to run down - especially the drinks. One by one they disappeared. The final straw was when we were told the beer had finished, four nights before the end of our holiday. I complained bitterly about this and bottled beer (as warm as the food) was supplied. This ran out again on the last night and I had to complain again to get more brought in The hotel had also changed its all-inclusive policy - drinks started at 9.30 a.m. instead of 10.00 a.m. and finished at 10.30 p.m. instead of 11.00 p.m. Again, considerable expense was incurred in having to go out in search of a drink and some entertainment. The only entertainment in the hotel was the antics of the cats.
The management of the hotel were indifferent at best to our concerns and complaints. They were surly and, generally, unhelpful. Everyone felt sorry for the bar staff who tried to be friendly in such difficult situations.
All around us, things were being stripped down and stored away for the winter. We felt like guests who had overtayed their welcome at a party.
On the last day we were told to vacate our rooms at 12.00 despite them not being cleaned that day and no other guests awaiting them. We were then allocated a shower room. This decison was typical of the management of the hotel: make life as uncomfortable as possible for the guests.
This hotel could be a real asset. It is in a very good location, with a lovely pool, terrace and outside bar area. However, to be a success, it will need a change of management and direction: better quality food, entertainment (which was advertised but never on) a 'can do' attitude and alcohol as part of the all-inclusive concept!
I apologise for the length of this review, however I think people need to be fully aware of what to expect when booking this hotel. I know it was the end of the season and we were the last guests, however our money is as good as that of the first guests and we should have received the same level of service. (perhaps we did - perish the thought!)
Our holiday was not a disaster - as I have said, we are optimistic. We met some lovely fellow guests in the hotel and our camaraderie kept us going. We found lovely restauarants and bars outside of the hotel, with staff who could not do enough for you.
As our final fellow guests left and we were alone, awaiting our pick-up, I was waiting for the manager to ask us to switch off the lights as we left.
Pick a different hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.