Please read this if you are a parent attempting to book a family holiday for you and your children!
I took my two children for their first trip abroad to this 'All Inclusive' hotel and have just arrived home. My son went down with servere food poisoning (starting on day two) and was in and out of hospital for the remainder of our 10 day holiday. He was extremely ill, having IV drips (at least 12 bags), blood/various tests, ultrasound scans and was vomitting blood. The food was dreadful (breakfast consisted of hard boiled eggs, a salami-type food that looked like a scab, pasta with various unknown/unlabelled sauces, and salad). You had to guess what the food was (as the staff could not speak english, and looked at you like you had two heads if you dared to ask them a question). We are not fussy eaters, but would like actually KNOW what we are attempting to digest. The hygiene left a lot to be desired (hence my son's food poisoning). Once he was ill we did not eat here again. The cheese looked like it was curling in front of your very eyes, as was any kind of meat - flies were evident and food was openly left uncovered.The staff were rude, overtly hostile and only a few waietrs and the kind shop-keeper made our stay bearable. In fact the shop-keeper went out of his way to help us find some food that my son could actually digest once he was FINALLY recovering from the only 'All Inclusive' part of our holiday - FOOD POISONING! The cleaners only visited our room once during our whole stay. We had to go ane request toilet rolls and clean sheets...these were almost thrown at us, for us to sort out ourselves. The cleaners were often openly lying down to rest on the landings (on dirty linen!). i can honestly say that I could not wait to take my children away from such filth and sloven behaviour. Please think twice before bringing your loved ones to stay here - My son experienced a traumatic, painful hospital stay because of the neglect for simple hygiene and health and safety procedures. I just wish I had read the reviews that I have now seen before subjecting my children to this expensive (not even 1 star) experience. If you think that the Hotel manager will offer any kind of sympathy - think again. He was arrogant, ignorant, and oblivious to any needs or concerns that his 'guests' faced!
- Official Description (provided by the hotel):
- seray center hotel, a pleasant, healthy and wish you a nice vacation awaits you ... ... more less
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