We arrived at the hotel during the early hours of the morning, in which we were greeted by the hotel night manager as there were already people cueing at reception. He could not find our booking on his list and also that of another couple that had also been on our flight however after seeing our booking documents he quickly rectified this. He made every effort to make the process as quick as possible for us which we thought was great. Once given our room number the bell boy took us quickly to our room, and way very grateful of the tip we gave him. Our room was ABSOLUTELY STUNNING (we were in the EMRE HOTEL). We literally could not have asked for something better an although our view was of the waste land this didnt matter to us as the rest of it was so brilliant.
After arrival the hotel manager got us a free drink of juice and showed us around. We enquired about wifi and although the brochure said that this was free we were charged per day of the holiday, the cost varied dependant on the receptionist which made us question whether this charge was genuine or not and whilst we were there other guests commented on this also.
The stay itself was really good, we met some fantastic people and the hotel was beautifully kept on both the hotel and the beach side of the things. The beach jetty where we sunbathed was also fantastic. We didnt spend much time around the pool as we are sun worshippers and it didnt get very much as of certain times of the day, but the area was beautifully kept and a great place for famillies to base themselves.
The food we felt was reasonibly good, there was always something that we ate and felt full from however many of the guests we spoke to did not rate it including some that had previously stayed in the hotel suggesting it had gone down hill. The bar staff and dining rooms staff were incredibly friendly and welcomming and always made you feel welcome and nothing was too much trouble for you. One waiter in particular was the life and soul of the hotel and you would defiantely know who I meant if you visit, I often wondered how someone could be that happy all the time, he truly was brilliant.
The entertainment really let the hotel down. It only lasted half an hour and was of poor quality. They seemed more interested in getting you out of the hotel to bar street.
The drinks were ok however very little selection was available. The lager was often flat and there were options of vodka, brandy and whisky all Turkish brands, fizzy pop and strong juice and teas and coffees, plenty to make do with.
We were a little disappointed that we werent told about how to access the indoor facilities in the spa that were free and also that we had to go over to the Beach hotel for drinks when there was a fully functionable and very nice bar on the Emre Hotel side. We found this 3 days into our holiday. It seemed they didnt inform us so we didnt use them.
On the final day of our stay we were not due to leave the hotel untill 6pm that evening, we asked if we could extend our room however reception informed us that the hotel was full and this would not be possible.
There is a luggage room that is kept locked that we used and felt happy with this. We asked at reception if there was anywhere we could shower and we were told that we could shower in the spa downstairs for a cost of 10 Lira per person. We were not told of the pool showers that we later found out were free to use. We went down to the spa on the Emre Hotel side and were told that the manager had said we would not be allowed to shower there and we must shower in the beach hotel side. We went across and down into the spa and told yes this would be possible. This is where for me my holiday went down hill. We were led into a room that had very little lighting, it had one shower and one toilet. The shower had no light in it and had dirty water all over the floor therefore we decided to wear our flip flops in the shower, we had to ask for towels which when you are paying I felt should have been provided. I showered first whilst my partner stood outside the shower. During my showering I did not feel comfotable at all, people were walking in and out of the room, it was not private and although there were some small doors on the shower I felt as though people could see me, at one point a man came in and started saying something to my partner that I didnt understand and this made me very uneasy. I quickly washed myself down and got out and dressed quickly and decided to get myself ready properly over in the Emre Hotel toilets. My partner also showered quickly and we left.
The indoor pool was dirty and the gym consisted of 3 pieces of equipment.
On collection from Thomson to take us to the airport our rep Alison was fantastic, both ourselves and the other couple informed her of our problems with the Wifi payments and shower problems and she immediately called the rep of the hotel and asked them to report it. She completed a complaints form for us and once we arrived at the airport she ensured we had priority check in and allocated seats. Thomson throughout the stay from booking to returning home were absolutely fantastic and we couldnt praise Alison or the company enough. They are someone we will definately ourchase our holiday from again.
Overall we had a really good holiday, Marmaris is stunning and we would definately return through Thomson however we are still unsure as to whether we would return to Emre Hotel. Although there was nothing that ruined the holiday, the little bits that make it extra special were not there, but overall generally a good hotel.
- Official Description (provided by the hotel):
- Completely renovated in 2013, Hotel Emre is located 100 meters from the sea across from its sister hotel, Emre Beach. Hotel Emre has 3 room types: Classical, Modern and Suite.Hotel Emre guests can enjoy all the amenities of Emre Beach Hotel which include private beach, 2 outdoor swimming pools, 1 indoor swimming pool, Spa & Wellness Center, indoor & outdoor restaurants and terrace bar. ... more less
- Reservation Options:
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- Also Known As:
- Emre Hotel Marmaris