We stayed here with my two girls aged 6 and 8 from 29th July until August 12th. Having read so many rave reviews, I was looking forward to staying in this hotel. There are many positives: The Havana boys work so hard to make your holiday fun, the entertainment in the evenings was varied with some excellent dance and acrobatic shows, the food in Bella Blu restaurant was excellent as was the service. However, this is advertised very much as a family hotel. Whilst the kids club and entertainment for kids is excellent, the music is played so loudly until midnight, that there was no point in putting the kids to bed before midnight. It was so loud, it was like being in a night club. There were large groups getting drunk and being really loud; it was not a family atmosphere! The language from one particular group of people was appalling, and hotel staff did nothing to curtail it. One night there was a heated argument; it was like watching an episode of Jeremy Kyle! Clearly, the hotel is not responsible for the calibre of guests, but the loud, club music being played only fuelled the racous behaviour and they did nothing to calm it, which impinged on the enjoyment of other guests. I think the staff were a bit scared of them.
Nothing wrong with people drinking and having a good time, but if this is a family hotel, children should be given the opportunity to get to sleep at a decent hour some nights. Due to the noise from the music, we asked to change rooms. The office manager was extremely rude. I have no doubt he was stressed, but we were perfectly polite, there is no excuse for such rudeness if you work in hospitality. Eventually, due to the intervention of the hotel manager, our room was changed to the road side, still noisy from the clubs over the road, but at least it did not seem like the music was actually in your room. Also the aircon did not work properly in either of the rooms we had and there was none in the bedroom; we had to hire a fan. The kids menu was also extremely limited. Breakfast was either a full fry up, omelette and toast or a bowl of cornflakes or toast. It would have been nice to be able to have toast and cereal and more of a choice of cereals. Marmaris itself is brash and loud. Probably great for teenagers, but I would be mindful if you have teenage girls, the nightclub my friend went to was full of older, predatory Turkish men, who pointed out girls to the waiters, who then went up to the girls to tell them the man wanted to talk to them.
To sum up, if you want a cheap and cheerful basic holiday, like loud music by the pool during the day and evening, a packed pool area, it was not easy to find sun beds past 9.30, but friendly staff who work hard to ensure you have a good time, then you will like it here. We did manage to have a good time but would not have booked this had we known about the noise and the kind of clientele this hotel clearly attracts. If you are looking for something at all scenic and slightly more upmarket, it may be wise to look elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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When you arrive you had best room in our accommodation on request room number 903, but you saıd we want change room don't want lookıng to pool view too noisy side , when we show you quıte and big room 905 you saıd we dont want double bed and we had 3 difrent offer you didnt want to change room you had different excuse , our accomadation is family apartments , we dont turn on musıc before then 12:00 noon , we do soft musıc between 12:00-13:00 animation is start at 13.00 finish 16:30 and evenıng musıc is soft betveen 19:00 untıl 21:00 o'clock.music and animation finish at midnight .We allready try for enjoy your holıday but we did not satisfied you.sorry
Front Office Manager Nuri Keskin
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.