Terrible terrible the female evening manager at this hotel is disgusting!!
We've been going to marmaris for almost most 20years this was our 1st of 2 visits this year. When arriving at the hotel 1st impressions great nice size 2 bed room for us my parents on the other hand were put into a loft room which had no sofa init a broken shower and no kettle or pots, I think they had put them in staff quarters.
2nd evening into our holiday we had been out for a meal when returning at around 11pm with my 2 daughters age 4 & 5 the HOTEL MANAGER was in reception with her small white dog (which I'm sure shouldn't be allowed) my 5 year old bent down to stroke the dog she is very confident with dogs as we have 2 at home and she was bitten by the dog, it broke her skin and she was very shaken up this was a terrible time for us!!
At first the hotel manager was very apologetic and insisted any thing she could do she would, this so wasn't the case 3 days later when I asked her for the wifi code which when booking the hotel said it was free she tried to charge me £15 for it!!
I was disgusted not even so much as a free milk shake for my daughter and this could have been a lot worse my daughter was bitten on her hand it could have easily been her face..
It doesn't stop there although the pool looks lovely on the net all of the tiles around the edge are chipped several people including my sister cut their hands and feet on them. A baby went into the baby pool with out a swimming nappy on pooed in the pool and they just disposed of the poo and didn't close or drain the pool, teenagers were running up the water slides no body told them to stop which then meant small children couldn't use it as much. Just small things like this ruined our holiday..
On the other hand the bar staff were pleasant and out cleaner was lovely not very good at cleaning but lovely!!
The over all problem with this hotel is management and their in competence not to follow any complaints up and to have a dog roaming round a family hotel with temper is just disgusting!!
Defiantly not what it says on the tin!!!!!!!
- Also Known As:
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- Club Green Valley Hotel
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