Having visited Turkey on several previous occasions, this was the worst experience to date. We went in Mid August until the end of August and upon arrival, we were informed of the air con and the cost (£35/100TL per week) and were told that if we wanted it we would have to pay immediately, making us think that we would not be able to purchase it at a later time. We purchased the air con prior to being shown to our room, which was very warm when we were shown to it.
The room itself was an average size and the bathroom had been refurbished although the shower was leaking which we reported but was not fixed although it appeared that they had tried to fix it when we were not there (cleaned our the drainage but the leak was from underneath). The safe and use of fridge was also an additional charge, which we did not pay for. When booking a holiday, be aware of this in advance as some of the other hotels include these things without additional charges.
We went to this hotel under the assumption that there would be regular daytime and evening entertainment as we had read on several websites. However, there was no daytime entertainment although they have an entertainment's manager (Chris) who was a great guy to get along with but they kept taking him away from his regular duties to work elsewhere. There were two games of Water Polo over our 2 week stay and that was all! In the evening, there was no entertainment of any sort and we ended up going to a Turkish Night in another hotel (Seabreeze Hotel)! The bar was a very small and quiet area in the dark which I can understand that noone would want to stay and to have a drink at as there was a bar next door and lots of bars nearby which were much livelier.
The location of the hotel was good as it was in the centre of Hisaronu near to the nightlife and restaurants. The main pool was a nice size and clean and the smaller and quieter pool also looked nice but we didn't use that one, although even the main pool area was quiet most of the time due to the lack of entertainment and music. There is a little corner with old gym equipment for guests to use although we read somewhere that there is an additional charge for this. We also read that there was a sauna but we could not locate this. The jacuzzi turned out to be a little baby splash pool which has a few bubles from the middle. There were also 2 pool tables, fussball table and a table tennis table.
The breakfast which was included was of a very poor standard. They had 1 cold meat, 1 type of cheese, boiled eggs, bread, little salad and vegetables and watermelon with some stale cereal and horrible instant coffee as the coffee machine was not working out for people to help themselves to. The other option was Turkish tea. After trying it on our first morning, we missed most of the breakfast and went out of the hotel for it. One morning, I requested scrambled eggs and I received scrambled eggs on toast and was charged for it, considering they already had boiled eggs and bread out for the "buffet" breakfast! Some mornings, we woke up and had just the watermelon. The breakfast was at most a 2* hotel standard. On our last couple of days, we noticed a few guests having their own cereal and coffee, which was a good idea and we would suggest people to do that instead as there are supermarkets nearby to buy your essentials. The hotel do not allow people to bring in food and drink from outside the hotel but I would say that there is not much choice judging by their standards.
The staff were polite and friendly although not very engaging and the hotel itself has a refurbished reception but still requires improvements in other parts of the hotel and a fresh coat of paint (ideally white and not yellow) in the rooms to brighten it up as it felt very dim. We were kept awake on some nights by a dog that was barking all night, although we don't think it was the hotel dog and the bed was extremely uncomfortable that my back is still recovering. The cleaners appeared at anytime they wished to attend and as our room did not have a sign to say "do not disturb", they would knock and even though we would shout "one minute", they would just enter. It appeared that the bedsheets weren't changed but designed into different shapes when they did "clean" the room and if they wished to leave sufficient towels and toilet rolls.
We also went for a Turkish bath in a new nearby 4* hotel (Oceanblue Hotel) which actually looked like it was at least a 4* and you could clearly notice the difference between the two hotels.
Overall, I would recommend this hotel as a base to stay at and nothing more and for those who are content with a quiet setting and a lower standard than a 4* as the basics were lacking. We would recommend people to do a thorough research (even though we did that too) as there are many misleading descriptions of the hotel and there are lots and lots of hotels in the area to choose from. We believe this hotel has a long way to go before being on par to other 4* hotels and wondered who decided on the ratings as my wife has stayed in a 3* (used to be 2*) in the nearby Ovacik area with a much better standard.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.