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“No sleep at all.” 1 of 5 stars
Review of Dedeman Konya Hotel & Convention Center

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Dedeman Konya Hotel & Convention Center
5.0 of 5 Hotel   |   Esenler Mah. Yeni Sille Cad. No:1 | Selcuklu, Konya 42080, Turkey   |  
Hotel amenities
Ranked #2 of 25 Hotels in Konya
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“No sleep at all.”
1 of 5 stars Reviewed June 14, 2012

I've had several one day tcp last couple of years. Since flights from Istanbul are early in the morning and returns are late night I and my wife were feeling exhausted at the end of the day. This time we decided to fly to Konya a night before and spend the night at the hotel. I made search and found Dedeman hotel. It was close to the city center, had 5 stars, and appeared to a good quality hotel. We arrived on May 18th 2012 late night. Checked in all was fine, room was not the best but it was ok. Around 11:30 we were ready to sleep but unfortunately we couldn't. There was a whistle sound coming on and off. I tried to find where it was coming from but I couldn't located it in the room. Then I called the lobby about the issue. They send someone and this person said the water shaft is making the sound and showed me a cabinet in the wall which was way far from my room (it was on the wall cross the elevator) He said they will do something. No whistle sound about 15 minutes then started again. It was annoying even more than before. I went out of the room and noticed there are number of cabinets around the corridor and one of them was right next to our room. I called lobby again and said we can't sleep because of the water shaft whistle. When they stopped the whistling it was 2:15 AM. We could sleep but until hotel staff start to make sound around 7:30 right out of our room (room# 712). There was a kind of a service door or something else which was slammed and it looked like someone was carrying something and hitting the thing to the door frame or walls. They were talking loud as well and I had to go out and ask them if they can be quite! I filled the customer survey card and gave it to the hotel staff at the front desk when leaving. I also told the staff about the issues. She just smiled and said since I submitted the survey they will take care of it (no manager involved and she and the other person did not even informed this to a manager while I was there). No news from Dedeman since the at all. It seems customer satisfaction is not their concern. If you want to have a good sleep and rest stay away from Dedeman Konya.

Room Tip: Water shafts in the floors are making whistle sound. Hotel staff is loud.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Dedeman Konya Hotel & Convention Center, responded to this review, June 23, 2012
Dear Guest,

We would like to thank you for taking the time and trouble to write to us regarding your experience at the our hotel.

We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.

We do hope that we will be in a position to Welcome you back at the Dedeman Konya Hotel & Convention Center and redeem ourselves.

Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.

Kind regards,


Recep ALTINOK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Saint Louis, MO
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 31, 2012

This hotel has a beautiful lobby, but air conditioning did not function in our room. The room was stuffy, and the mattress was hard. There was no top sheet, just a heavy comforter. Rooms are attractively furnished with a nice bathroom, but the carpet is quite worn. On the positive side, we had a very nice meal in the restaurant and a good breakfast.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Top Contributor
137 reviews 137 reviews
27 hotel reviews
Reviews in 51 cities Reviews in 51 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed May 9, 2012

The hotel is very pretty, the lobby stunning, the observation area from the bar amazing, but the simple fact that the hotel would not turn on the a/c made a whole group suffer in unbearable heat. I ended up sleeping on the floor in between the hallway and my room to force a bit of breeze into the stuffy room whose window barely opened. A manager complained about me sleeping there and I suggested he turn on the a/c. I HATE to be a complainer, but this was the worst hotel I slept in on my 3 weeks in Turkey and I cant recommend it in good faith.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyaKonya, Manager at Dedeman Konya Hotel & Convention Center, responded to this review, May 31, 2012
Dear guest,

We would like to thank you for taking the time and trouble to write to us regarding your experience at the our hotel.

We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.

We do hope that we will be in a position to Welcome you back at the Dedeman Konya Hotel and redeem ourselves.

Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.

Kind regards,
Recep Altınok
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 9, 2012

Although by outward appearances this seems like a nice hotel, we found the mattresses to be substandard, old and the hotel in need of updating. Towels and blankets were thin and threadbare. Good breakfast and dinner.

  • Stayed February 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyaKonya, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this review, March 20, 2012
Dear Guest,

We would like to thank you for taking the time and trouble to write to us regarding your experience at the our hotel.

We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.

We do hope that we will be in a position to Welcome you back at the Dedeman Konya Hotel and redeem ourselves.

Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.

Kind regards,

Recep ALTINOK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turkey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 9, 2012

one of my favorite hotels in Turkey.. everything is great about this hotel.. really helpful staff..
nice and clean rooms.. perfect gym and pool..
just by the shopping mall!

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyaKonya, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this review, February 14, 2012
Dear Guest,

First of all, we would like to thank you for taking the time to write to us regarding your experience at the our hotel whilst staying us.

We do appreciate your positive feedback and we continue to thrive to our standard of service at all times.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind regards,


Recep ALTINOK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
174 reviews 174 reviews
25 hotel reviews
Reviews in 41 cities Reviews in 41 cities
211 helpful votes 211 helpful votes
4 of 5 stars Reviewed December 26, 2011

Konya Dedeman other than a little bit away from city center located at the developing chic residential part of Konya , is offering all the comfort of a five star hotel along with its convention center. The hotel has comfortable and large rooms , heard the corner rooms were rather bigger. The rooms are modern and decorated with comforting colors . Like other branches the rooms have water hot pot with complemetary tea and coffee, which is nice at winter when you come from cold and needed to get relaxed. The spacious bathrooms are well designed and lighted except for the bath tub. The side of bath tub is higher than standard and one can have difficulty to put his or her foot in the tub. The elevators are working efficently does not make you wait long . The hotel has a nice restaurant at the entery level where they serve breakfast lunch and dinner. The open buffet for breakfast and dinner was satisfactory had a good selection of local and international tastes. There is also another roof top, did not eat there yet has nice view of Konya and had live enterainment when we stopped by to check. The personnel is friendly and helpful. There is a gift shop for the last minuters and a jewelry stand. There is also a shopping mall right across from the hotel.

Room Tip: Try to get rooms from higher floors to get the view of the city
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyaKonya, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this review, December 30, 2011
Dear Guest,

We would like to thank you for taking the time to write to us regarding your experience at the our hotel whilst staying us.

We are extremely pleased to know that you enjoyed you stay with us as well as the services received in our hotel.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind Regards,

Recep ALTINOK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 9, 2011

After Kapadokya Dedeman, this hotel is absolutely great. It's a quite new hotel, so furniture and facilities are new and modern. Staff is kind and helpful as expected from Dedeman. We had a very good rest and sleep on the last day of a tiring trip. We were lucky to have time to enjoy swimming pool, jacuzzi and Turkish bath (hamam). Breakfast was rich and tasty. Prices are not low for budget but if you catch a good promotipn. I highly recommend.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedeman_konyaKonya, Genel Müdür at Dedeman Konya Hotel & Convention Center, responded to this review, December 22, 2011
Dear Our Guest,

First of all, we would like to thank you for taking the time to write to us regarding your experience at the our hotel whilst staying us.

We do appreciate your positive feedback and we continue to thrive to our standard of service at all times.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind regards,


Recep ALTINOK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dedeman Konya Hotel & Convention Center

Address: Esenler Mah. Yeni Sille Cad. No:1 | Selcuklu, Konya 42080, Turkey
Location: Turkey > Konya Province > Konya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Konya
#2 Business Hotel in Konya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dedeman Konya Hotel & Convention Center 5*
Number of rooms: 206
Official Description (provided by the hotel):
Eco Friendly Hotel ... more   less 
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Also Known As:
Dedeman Konya Hotel Konya

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