Me and my girlfriend decided to book a last minute deal through our travel agent as we had a £200 travel voucher that we had to use by the end of September. What a disaster it turned out to be! When looking in the brouchure the hotel looks nice enough, the photos look good and they describe a range of facilities at the hotel so we though what they hell and booked it half board for something in the region of £750 for both of us (bearing in mind this was including the £200 voucher so it should have been £950). I think we got ripped off here as you will see shortly...

As we arrived at the hotel we were the only couple to get off of the bus and it was in the middle of the night so there was only one guy standing behind the desk. He didn't speak much english but I did not think much of it because the majority of night staff in hotels in foreign countries do not speak english. Although he checked us in okay. We were later to find out that: -

NONE OF THE STAFF IN THIS HOTEL SPEAK ENGLISH!!!

If you are not Turkish you get treated like an outcast (dodgy looks, no service in restaurants, etc). The next day I rang Housekeeping to ask for an extra pillow but they did not speak english and told me to ring Reception. I rang Reception and asked for an extra pillow although I had to describe to them twice what a pillow was! After 30 mins no pillow came so I rang down again and asked a second time. Again no pillow came. Later on I actually went to the Reception desk and was told to rudely 'wait' while the girl served a Turkish guest even though I had been waiting far longer than the Turkish person! Finally a manager saw me and I had to explain to him what a pillow was finally about an hour later I got the extra pillow.

In the Restaurant none of the food is marked so you don't know what anything is. The waiter's are rude and don't speak English - once when we went up to get our food the waiter came and took my girlfriends coke even though we had only been sat down for 5 minutes. When we asked him where it had gone he didn't understand us and offered us a menu you'd think he would understand the work COKE! The restaurant feels like an upmarket Butlins with plastic sheets covering the tables and just seems really really tacky.

In the end we asked our rep (who by the way was only available by appointment) that we wanted to leave and that we were not prepared to stay in this place anymore. We later learned that we were the only 2 English people in the whole hotel and it had quite a few hundred rooms.

I would only recommend this hotel if you are Turkish or are with someone who can speak Turkish otherwise please save your money and go elsewhere Cesme is too quiet and there is nothing to do there. We were moved to a different town called Kusadasi to a much better hotel with plenty of English speaking staff. Although you can prepare to get 2nd hand service if you are not Turkish in any part of Turkey.