Reading the countless positive reviews of Venus Hotel, I was really looking forward to staying there last night (17 Jan 2013). But when I called them the day before to confirm my booking, they rudely told me that they were closed for renovations, and then hung up on me.
Venus Hotel said that they had already closed their account temporarily on Hostelworld.com, but they neglected to do it on Hostelbooking.com. This resulted in me booking a hotel that was not open in the first place. If I had not called them beforehand, I would have had an even worse surprise when I arrived to find that I had no place to stay.
Instead, I had to hastily cobble up an alternative an hour before taking the overnight bus from Cappadocia to Pamukkale. Lousy customer service. They should have been more polite, and helped to arrange an alternative since this incident is due to their oversight.
Future travellers, please note that they are closed until March 2013 for renovations, since they have not bothered to make it known to all.
- Official Description (provided by the hotel):
- Venus Hotel is a charming family run hotel located in the pleasant Pamukkale villiage. Facilities include a swimming pool, tranquil garden, free internet, and a relaxing 'Ottoman' corner. You can see Pamukkale's famous travertines or enjoy mountain views from the balconies of our sunny rooms. We also serve a large variety of homecooked Turkish meals for lunch or dinner in our popular restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Tingo, BookingOdigeoWL, HostelBookers and Venere so you can book your Venus Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Venus Hotel Pamukkale