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“Would not recommend this dive” 1 of 5 stars
Review of Burcu Kaya Hotel

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Burcu Kaya Hotel
4.0 of 5 Hotel   |   Ortahisar Beldesi Ortahisar, Urgup 50650, Turkey   |  
Hotel amenities
Ranked #35 of 52 Hotels in Urgup
America's Finest City, San Diego, CA
2 reviews
9 helpful votes 9 helpful votes
“Would not recommend this dive”
1 of 5 stars Reviewed July 28, 2011

First of all this hotel is in the middle of the sticks! You will be isolated if you stay here as far as places to shop, no nightlife, etc.

I had prepaid for my hotel "Suite Room" from Hotels.com. I had a late arrival (about 9pm) and I was told by the reception (male) clerk that my room type (Suite) was not available. (They had sold/given it to someone else!) I was offered a nasty three bedroom room with the beds all slumping in the middle and barely enough room to move around. I was not happy. The desk clerk was a hard nose man who had no intentions of doing anything to accommodate me into something equally as nice as I should have received. Based on their horrible staff and what I had to put up after it was THEIR mistake I would never recommend this dive to anyone.

For one hour and a half I stood there and argued with him and his staff. He said that there was no manager on duty, until Monday! Yeah, like I was going to stick around to wait for a manager to show up. No way!! Finally one of the female staff clerks who was feeling my pain offered to help me. She said I would be taken (via their van) to another hotel that I would really enjoy. Although I was thoroughly skeptical at this point that this other hotel would be better I took the risk saying that I would be back if it wasn't better.

She was absolutely right! OMG, it (Yusuf Yiğitoğlu Konağı) was to die for. I was put into the Kaya Suite on the second level and was so happy. Check on Booking.com (see their 8th and 9th picture that was my room!) Fabulous and so was their breakfast. Their staff was attentive so unlike the Burcu Kaya. If you are a cheap tourist and don't care about how the room looks or if you can physically move inside your room then stay at the Burcu Kaya Hotel and take your chances. IF you want quality and feel you deserve the best then stay at the Yusuf Yigitoglu Konagi Hotel.

Room Tip: Stay at the Yusuf Yigitoglu Konagi Hotel (not at the Burcu Kaya Hotel)
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  • Stayed May 2011, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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104 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Porto Alegre, RS
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 27, 2009

I reaaly enjoyed the experience in this hotel. Is out of everything, so, if you are there you need a car to go everywhere, but the hotel is a little gem, with nice food and a beatiful architeture.
Is not a cave hotel but the building is completly insert in the cappadocia landscape.
In the pool and also from some rooms is possible to have a view from rock mountains. Breakfast is glorious and at night is possible to have a dinner in the restaurant, a very honest buffett.
Rooms are quite small and they tried to reproduce a cave, is cute.
The outdoor area is great with a great garden and a small fontain.
If you can, go to the small village right down the hotel, is fantastic to see a real turkish life, with the mens tea house, small shops, and normal people (not tourists) on the streets.

  • Stayed October 2009, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 28, 2009

It’s not a cave hotel, as they’ve advertised themselves to be. They've just built it to look like one, but it's very much free-standing. It’s also not located in Urgup, as their address shows online. It’s actually located in a satellite city of Urgup, called Ortahisar, located 6km away. Ortahisar has little to speak for…with virtually no entertainment for tourists in the evenings. There seems to be more tractors than cars, and no restaurants or cafes. Getting to the relative conveniences of Ugrup requires either taking a taxi or a bus. Busses supposedly run every 20 minutes from another hotel just a block down the road, but we waited for 30 minutes, and never saw a bus arrive. Instead, we walked into Ortahisar town and caught a taxi. A taxi ride costs about 15 TYL, either flat or by meter.

The hotel seems a bit old, and musty smelling. The bathroom could use an upgrade, and overhaul to prevent dripping water in places. The courtyard out front and the pool area are quite nice to relax in, however. The staff are friendly, and pretty helpful when you need any assistance. The man whom I believe is the hotel manager, however, comes off as a pushy salesperson, always trying to up-sell us on "nicer" and more expensive tour options. Every offer of assistance coming from him felt like he saw it as another option to make some extra cash.

A stay in this hotel usually includes both breakfast and dinner. However, the dinner buffet isn't spectacular... We actually tried it once, and then left the hotel for dinner the next day. Breakfast is fairly standard across Turkey, although they did offer an omelet cooking stand, which is, admittedly, pretty nice.

  • Stayed August 2009, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Vic. Australia
Top Contributor
257 reviews 257 reviews
91 hotel reviews
Reviews in 90 cities Reviews in 90 cities
214 helpful votes 214 helpful votes
3 of 5 stars Reviewed June 12, 2009

Adequate average hotel with nothing really outstanding other than its view, if you have a poolside room, which we did.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 10, 2009

Hotel is close to the main tourist attractions. Most are within 10 mins drive. Don't be fooled by the smallish hotel gate entrance as it opens up into a garden.

We stayed two nights in twin room 201 which was located in a corner near the flight of steps beside the lobby. Not for elderly if you are staying on upper floors as there are no elevators.

Rooms are comfortable but on the smallish side which makes walking a little difficult. The rooms have high ceiling with rough stony walls which made us feel like we are in an ancient cave which suits the atmosphere and landscape of Kapadokya. Furniture are painted in dark colour that made it antique looking. Umm, how to put it? A sense of age perhaps.

During our stay, we notice that the hotel receive many tour groups and the restaurant was usually crowded with many tables reserved for the groups so finding a seat can be difficult.

  • Stayed April 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NC
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 24, 2009

This was a great hotel. It was built to fit the terrian of the area. The catherdal ceilings in the hallways and rooms where nice. The rooms were a bit small but comfortable, clean, food great, staff friendly and helpful. Beautiful area and gret sights

  • Stayed March 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2009

I had a pleasurable stay in Burcu Kaya Hotel. The size of the rooms were ample (I was given a twin room while the other members in our group had smaller double rooms). The heating in my room was perfectly working (although the other members in our group had problems with their heater). The bed was comfortable. The room and bathroom were clean. All rooms have small ancient but perfectly working tv's. The hotel had separate wings for twin rooms and double rooms.

All their rooms were patterned after caves. The ceilings of the rooms are curved in a half cylindrical shape. Their style is a cross between caves and a usual hotel room.

Another big plus with this hotel is the excellent service of the staff. The porters were very prompt in bringing up and down the bags. Front desk was also helpful. They lent me a plug adaptor. They are also efficient. They would also always ask about our timings (breakfast, luggage out, wake-up call, dinner).

The only odd thing about this hotel was that the rooms which have adjacent washrooms could faintly hear each other. I reckon that this was largely due to the design of the washroom vents in which the adjacent rooms share with. This is perfectly okay if you know the person at the other room. It might annoy others though who might not know their adjacent neighbor.

The location of this hotel is also good in that it is right beside the town brimming with shops and restaurants. It is only 5 min driving from the Goreme Open Air Museum. Other tourist spots are also within short driving distance away.

This ain't a 5-star hotel but if you are willing and game to experience living in cave hotel with comfortable amenities, clean rooms and excellent and attentive staff, then this is the hotel for you in Cappadocia.

  • Stayed March 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Burcu Kaya Hotel

Address: Ortahisar Beldesi Ortahisar, Urgup 50650, Turkey
Location: Turkey > Cappadocia > Urgup
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#10 Luxury Hotel in Urgup
Price Range (Based on Average Rates): $
Hotel Class:4 star — Burcu Kaya Hotel 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Burcu Kaya Hotel Cappadocia/Urgup, Turkey

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