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“Nice business hotel” 4 of 5 stars
Review of Hilton Kayseri

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Hilton Kayseri
5.0 of 5 Hotel   |   Gevher Nesibe Mah. Cumhuriyet Meydani Tekin Sok. No:2 Kocasinan Merkez, Kocasinan, Kayseri 38010, Turkey   |  
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Ranked #8 of 27 Hotels in Kayseri
Helsinki, Finland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice business hotel”
4 of 5 stars Reviewed March 9, 2013

The hotel is situated in the centre of Kayseri, next to a large mosque and close to a bazaar. My room had a view towards the mosque and the mountains, and I was stunned by the view the first morning when I opened the curtains. Those who have stayed in a hotel next to a mosque know that proximity means that morning prayer will be audible.

Service in the hotel was professional and efficient, and our conference participation of about 200 people were treated well. Even arrivals and departures of 60 people in a short time were handled well.

Gym equipment was in good condition and there were enough treadmills.

Recommended!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serpil_guney, General Manager at Hilton Kayseri, responded to this review, March 12, 2013
Dear Traveller,
Thank you for taking the time to share your review of your recent visit to Kayseri Hilton Hotel. We certainly try our best to exceed the expectations of all our guests. We really appreciate your sincere comments and are happy to know you appreciated the stunning location and breathtaking views surrounding Hilton

I look forward to welcoming you back in the near future and if I can be of any help with regards to your reservation please don't hesitate to contact me via the hotel!
Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Portland
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 10, 2013

I had never been in any Hilton property before but what I experienced impressed me very much. Although the building is a little tired, seems like hotel staff is doing quite okay to cover what is lacking from the building and fancy decor etc. with the excellent service and constantly smiling ladies and gentlemen. The size of the room was like any other 5-star property, furniture and the decoration in the room though looked a little tired, but very clean. Breakfast is served in a restaurant in mezz. floor accessible also via stairs from the lobby. Location would be another reason that you want to stay in Kayseri Hilton.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serpil_guney, General Manager at Hilton Kayseri, responded to this review, February 18, 2013
Dear Traveller,

Thank you for taking the time to share your review of your recent visit to Kayseri Hilton Hotel - we really appreciate it and it really does make us all smile when we read such great comments! I do hope on your return visit you will have time to indulge in a dinner with a lovely view at Roof & Bar Restaurant.
If I can be of any assistance with future reservations please do not hesitate to contact me via the hotel.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2012

Yasar Ceyhan F&B Manager went out of his way to make our trip to Kayseri and Cappadocia an even better experience. We thank him for everything he did for us. The hotel is lucky to have him as part of its staff.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serpil_guney, General Manager at Hilton Kayseri, responded to this review, February 18, 2013
Dear Mr Castro,

Thank you for such a wonderful review and in particular Yasar (F&B Manager) -I will certainly pass on your comments to him!
We certainly try our best to exceed the expectations of all our guests and it is always nice to read when we achieve that!
I look forward to welcoming you back in the near future and if I can be of any help with regards to your reservation please don't hesitate to contact me via the hotel!
Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 17, 2012

The staff provided extraordinary services to accomodate our group's needs.This is a beautiful hotel which additionally offered an amazing view of the mosque!! We only spent one night here but it was splendidly memorable!

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serpil_guney, General Manager at Hilton Kayseri, responded to this review, February 18, 2013
Dear Guest,
Thank you for such wonderful comments regarding your short stay at Kayseri Hilton hotel - they are very much appreciated! I look forward to welcoming you back in the near future and if I can be of any help with regards to your reservation please don't hesitate to contact me via the hotel!

Kind regards
Serpil Guney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 7, 2012 via mobile

Location is perfect, food and service is close to perfect, from outside the building also looks nice, reception area is standard but when you enter the room you feel it. İt is not like Hilton. Bathrooms were built with low quality material plus they need refurbishment. So they are falling apart at the moment. Bedroom section neither doesn't deserve to be 5*star room, nothing more than 3*. I will post photos soon.

Try to book the rooms facing the city square, the view, especially during the night is perfect.

Even it is the only Hilton in the region, there are much better hotels in the city, newer, cheaper and more modern style.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serpil_guney, General Manager at Hilton Kayseri, responded to this review, August 9, 2012
Dear Guest,

Hilton would like to thank you and we appreciate you taking time to write a response here on trip advisor.

We are pleased to hear that you were generally satisfied with the location of our hotel and our staff made you feel welcomed and cared for. Hilton would like to take this opportunity to apologise to you for your negative experience during your stay. Your comments are important to us and are discussed and shared with all team members. As you can see from past responses here on trip advisor, décor of the hotel has been the main problem throughout.

5 floors have all ready been completed for a new refurbishment at Hilton Kayseri and we hope to be completed in a few months time. Not only will the rooms be refurbished but also, a new Irish themed pub will be built in the lobby. You may have seen the banner advertising the Efes pub in the entrance lobby during your stay.

We do hope to welcome you back to Hilton Kayseri in the near future. And we hope the new refurbishment will make bring the hotel back to Hilton standards, for you and all our guests to enjoy.

Kind regards

Serpil Güney
General Manager
Hilton Kayseri
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New York
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 13, 2012

The first thing I noticed was the wonderful view of the citadel and mosque. Very comfortable and large room, huge breakfast, a lovely rooftop bar, and staff who couldn't do enough to help.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Kayseri, responded to this review, July 16, 2012
Thank you for taking time to write a response here on trip advisor.

We were delighted to hear that your stay with us was welcoming and our staff made you feel relaxed with our warm hospitality. Here at Hilton, good quality customer service is what we aim for each time new guests arrive at our hotel. We make sure you are first priority in everything we do.

Hilton appreciates your sincere comments and is happy to know you appreciated the stunning location and breathtaking views surrounding Hilton.

Once again, thank you for your response. Your comments are important to us and are shared with all team members. Comments such as yours encourage team members to continue their professional efforts and ensure all guests have a pleasant stay.

With renovation work all ready started, we hope to welcome you back to Hilton Kayseri in the near future, where you can enjoy Hilton's modern, yet sophisticated new look.

Kind Regards

Serpil Guney
General Manager
Hilton Kayseri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 11, 2012

Spent 1 night at this Kayseri Hilton. I found it very comfortable. Our room had a great view of the Mosque and amazing snow capped mountain (this was June). We had a burnt out light bulb in the bathroom and 1 call brought someone in very quickly to replace it. We had to leave early in the morning for a flight back to Istanbul, about an hour before the breakfast buffet was scheduled to open, but they graciously welcomed us to partake of a really lovely and huge buffet. While we weren't there very long I still found the hotel quite nice and the service very good.

Room Tip: Ask for a room facing the Mountain view.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Kayseri, responded to this review, July 14, 2012
Thank you for taking the time to write such a warm response here on trip advisor. As our guests, your comments are very important to us here at Hilton Kayseri. We always try to provide our guests with the highest and professional level of service and, on this occasion, we have succeeded!

Even though your stay at Hilton was very short, we are delighted to hear that our staff made you feel welcomed and cared for. You experienced one slight problem during your stay but, our staff kept the Hilton standards and made sure as our guests, your problem was taken care of immediately.

At Hilton, our job is to make sure our guests are first priority in everything we do. And we were more then happy to open the breakfast buffet an hour earlier.

From your satisfied comments, we know we succeeded your expectations and we hope to welcome you back to Hilton Kayseri in the near future.
Kind regards

Serpil Güney
General Manager
Hilton Kayseri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kayseri

Address: Gevher Nesibe Mah. Cumhuriyet Meydani Tekin Sok. No:2 Kocasinan Merkez, Kocasinan, Kayseri 38010, Turkey
Phone Number:
Location: Turkey > Kayseri Province > Kayseri
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 27 Hotels in Kayseri
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Kayseri 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Kayseri Hilton

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