We stayed at Heybe for 5 days in late May 2012 and have nothing but positives to say about the hotel and staff. The only thing I'm disappointed with is that I missed out on posting the first review for Heybe after requesting TripAdvisor add them several weeks ago! Sorry Mert!
Where to start?
If you're wondering why there are so few reviews for Heybe, it isn't because Heybe is a new hotel, but because it has recently been taken over by the owners of Kelebek, Sultan Cave Suites (and a number of other hotels) and old reviews have been removed from TripAdvisor. If any new reviews pop up of stays prior to April 2012, take them with a grain of salt - the new ownership and management are obviously working hard to bring the hotel up to a higher standard. Although there were a few minor maintenance hangovers in the hotel from the previous ownership they were being rectified as we stayed there - things like door latches being adjusted, taps being replaced etc. The new manager was very solicitous of feedback about the facilities and quick to act in fixing even the slightest thing.There were also some more major alterations or repairs going on downstairs, with tradesmen coming and going through a service entrance with cement blocks and sacks of concrete, however these works were obviously well managed and we were never disturbed by any noise.
Easy to find near the centre of town, on one of the major streets at the bottom of the valley (not up a steep hill like many Goreme hotels). If you have a lot of luggage, or are travelling with a baby (or both as we were) this is a significant plus.
The location is nice and quiet - no road noise (no through traffic up this valley) and it's not too close to the mosque either for those who dread the early morning wake-up calls to prayer.
Heybe is not a cave hotel, but this isn’t a bad thing; rooms are well ventilated, bright and airy. It still has a very Cappadocian feel as the rooms are built of cave rock with some beautiful detailing.
The rooms have radiators for heating in the winter, and air-conditioning for cooling in the summer (neither of which we used because the temperature in spring is perfect to leave the windows open).
We were advised the hotel had just replaced all their mattresses after the change in ownership a month earlier. The mattress in our room was certainly comfortable and looked new so we have no reason to doubt other rooms are any different.
The standard of cleanliness left nothing to be desired. Housekeeping were also helpful with the needs that come with having a baby, providing extra linen and towels. The hotel also provided a cot and bedding for our baby at no extra charge.
Rooms have a smallish LCD TV, with a good selection of local and international satellite channels. I don't normally watch TV on holidays, but did catch the end of a stage of the Giro d'Italia on Eurosport live after my 9 month old baby tried to eat the remote control and the TV came on! Serendipity...
Although the rooms are nice, what really makes this hotel a cut above the rest is the staff!
Mert (the hotel manager) and his team are simply outstanding in the level of service provided, far exceeding the expectations at this price level. You couldn't do any better having your own personal concierge. He's also a genuinely nice guy to have a conversation with if you're lucky enough to catch him when he's not too busy working.
Mert was always ready to provide advice and assistance, whether making a restaurant reservation for us, giving us tips on the best places to go walking, the best company to go ballooning with, or actually giving us a 30 minute lift in the hotel car to the beginning of a hike on the far outskirts of town. He also arranged car hire for us (and finding a car with a functional baby seat in Cappadocia is no mean feat), having the car delivered to the hotel and allowing us to put the car on our hotel tab when we didn't have the cash on hand to pay (and for the cynics, the rate we were given was as good as any we were told by other travellers). At the end of our stay Mert organised a free shuttle to Nevsehir airport even though we were not expecting it (this is now advertised on their website for stays of 4 days or longer, but we didn't know this at the time).
Despite being part of a chain (or group) of hotels, there is a family feel to the way the hotel is run. It was very nice to see the staff (management and housekeeping) sitting down to breakfast or coffee together and interacting as friends as well as colleagues. Happy staff = happy guests.
The Hotel facilities:
The indoor swimming pool swimming pool is available to all guests, and the hotel also offers sauna, hamam (turkish bath), steam room and spa services offering various types of massage etc. My wife and I each had a massage in the hamam - although the price is higher than at a public hamam, it does entitle you to use all the spa facilities for the duration of your stay.
Well above average with a huge selection of cereals, dried fruits, nuts, yoghurt, olives, bread and cake, savoury dishes, omelettes cooked to order, fresh filter coffee and tea. The breakfast room is on the top floor and has nice views over the valley. There are also outdoor tables on the terrace.
Overall, we heartily recommend the hotel to other travellers and say a big thank you to Mert and his team!
- Official Description (provided by the hotel):
- Featuring a spa & wellness centre with a large indoor pool and a Turkish bath, Heybe Hotel is situated in the centre of Goreme. There is free Wi-Fi throughout the hotel and in all the 33 rooms. Air-conditioned rooms are well designed and include an LCD TV. A minibar and a private bathroom with a hairdryer and a shower or bath are provided. The hotel’s terrace restaurant offers a wide range of dishes. Breakfast is also served on the terrace with indoor and outdoor seating options. There are 3 bars, situated in the garden, lobby and on the terrace, serving refreshing drinks. Guests can benefit from sauna and massage room facilities at Heybe Hotel. Laundry services and a tour desk are available. Nevsehir Kapadokya Airport is 40 km from the hotel. A shuttle service can be arranged upon request with an additional fee. ... more less
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- Also Known As:
- Heybe Hotel Goreme, Cappadocia, Turkey