We booked a tour to visit Cappadocia and Ephesus ex Istanbul with Turista Travel as a group of five adults. I highly recommend this travel agency, in particular Birsen Koc, who was the excellent travel agent I dealt with. I booked this tour from overseas before arriving in Turkey and I was nervous about sharing my personal details over the internet but Birsen was 100% professional and this was a huge relief to me as a foreign tourist. The day of our transfer to the airport in Istanbul I was apprehensive that our transfer would arrive as we had booked pre-tour accommodation separately, however a call was made to our hotel to confirm our pick up time, putting my fears at rest. I really appreciated this.
One of the advantages I found with Turista Travel is they were able to tailor our tour for our odd group number (triple rooms are not the normal hotel room arrangement) and the amount of time we had available. I also found the customer service to be excellent, with communication from Birsen both before and after our tour. We had a weather related flight cancellation on our flight back to Istanbul - I feel that most tour agencies forget about you as a customer after you have paid for the tour, but Birsen rang our hotel in Istanbul multiple times to ask if we had arrived safely (we had not) and tried to get in contact with me to ask where we were and if we were alright (we were).
The tour of Cappadocia is a lot of fun, with the scenery especially beautiful. Our tour guide Fayzollah was excellent, hitting the right balance of being informative and letting you do your own thing. The bus driver is also very nice. Our tour arranged everything - lovely hotels (Asia Minor, Urgup - very personable hotel manager), lunches, the early morning hot air balloon ride, transport and transfers, making the entire experience easy and painless in terms of organisation.
I would highly recommend this tour and Turista Travel agency, especially Birsen, for your tour arrangements.
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