I have just spent two nights and three days in the Hotel Lalezar, Göreme, while touring around the Cappadocia/Kapadokya area. I would like to share my views on the hotel with you:
I am a tour-guide from South Africa and I have been staying in and traveling though Turkey for the past 12 months.
This had been my first visit to Kapadokya and I have visited many of the interesting sites in Kapadokya, including Göreme.
I have also been flying in a hot air balloon, visited the Master Potter, and many other places that will attract many visitors from around the world.
I have been scouting for historical places, and places of religious interest throughout Turkey, because those are the places of interest for my clients, who are from the middle to upper income groups. Other clients also include adventure tourism from a slightly younger, but still Professional occupations (we focus on young professionals such as doctors and lawyers and civil engineers).
Through all my travels during the past 12 months, from Izmir to Istanbul, along the Black Sea, via Trabzone and the new Denier Dam construction close to Artvin, down to Kars, Erzurum, and Van, and then back to Cappadocia, I have nowhere in Turkey experienced such terrible and unprofessional service as I have in the Hotel Lalezar..!
I am fascinated by Turkey, but I have to say this again:
I have nowhere in Turkey experienced such terrible and unprofessional service as I have in the Hotel Lalezar..!
The young assistants working in the hotel reception area do not do the hotel justice and they seem to have absolutely no understanding of the Travel and Tourism Industry.
Their rude and obnoxious behavior create the impression that they look down on international travelers and scoff at anyone who cannot speak the local language.
In stark contrast to the well-versed and professional tour guides that really make life and traveling in the Kapadokya area a pleasurable and memorable experience, your hotel staff show no interest in customer service, they throw their empty cold drink cans over the wall bordering the hotel property and seem to consider that a great accomplishment, they removed my breakfast dishes while I was still having breakfast at 08:30, and they sleep on the couch where tourists are supposed to be able to sit at night. The TV remote is not available to visitors in the lounge and the young staff members hop from one channel to the next while lying on the couch with tourists still in the lounge.
A request for a wake-up call for the early-morning balloon ride was not adhered to, which almost caused me to miss the trip, and a promised shuttle service was not arranged, with the young man laughing and saying that I must find my own shuttle somewhere in town.
The worst of all of this was when the young man working on Friday, 2 November 2012, refused to assist with arrangements to get me from Lalezar in Göreme to the Nevsehir bus-terminal. He raised his voice at me (a sign of total disrespect and un-professionalism) and swore in Turkish at me and at his own pens that did not work. He refused to call the Hotel Manager, he refused to call a shuttle service or a taxi, and then he threw a business card at me and told me to look at the map on the back and walk with all my bags and go look for a taxi on my own.
After staying in Turkey for a whole year, I was completely shocked and taken aback at the disrespect, the incompetence, and the shear arrogance of your male staff.
I have made many good friends in Turkey and have established very good relationships with many hotels, lodges, tour operators, and businessmen throughout Turkey.
I am now back in Erzurum, waiting for the ski-resort to open, after which I will be touring the southern regions of Turkey to complete a comprehensive tour operator's guide for my company.
Cappadocia/Kapadokya has so much to offer and is a "must see" for any visitor from my country.
With so many lodges and hotels in Cappadocia/Kapadokya however, the only thing that will give you the competitive advantage and that will ensure return trips lies in the customer service that the hotel offers.
With the untrained and unprofessional staff you currently employ, the Hotel Lalezar lags far behind the rest of the Tourism/Customer Service Industry in Cappadocia/Kapadokya.
Unfortunately, due to the treatment I had received from your staff, your hotel will not be on my list of recommendations and anyone that wants to visit Göreme will be advised to stay clear of the Hotel Lalezar.
- Official Description (provided by the hotel):
- Be our guest in the land of fairy chimneys...We offer you a warm welcome and hope to share the true meaning of Turkish hospitality; at Boutique Hotel Lalezar our attentive staff is here to make your stay in the land of fairy chimneys a memory to last a lifetime. Each of our 10 spacious cave rooms have been carefully crafted from volcanic stone, allowing a blissfully cool nights sleep in summer and cozy warmth in winter. ... more less
- Reservation Options:
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- Also Known As:
- Lalezar Cave Hotel Goreme, Cappadocia, Turkey