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“Excellent option” 5 of 5 stars
Review of Crowne Plaza BURSA

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Crowne Plaza BURSA
5.0 of 5 Hotel   |   Odunluk Mh. Akpinar Cd No:17, Bursa 16110, Turkey   |  
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Ranked #6 of 43 Hotels in Bursa
Terrassa, Spain
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent option”
5 of 5 stars Reviewed July 25, 2013

This hotel is in the top level of services and quality. I specially highlight the room space and the acoustic isolation. The restaurant in the upper floor offers a good view of the city. The hotel is placed in a growing city area with other hotels, not far from the center but not in the center.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eicpb, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, July 26, 2013
Dear Santi_ 1967_05;

We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza Bursa.

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
    146
    63
    19
    1
    5
See reviews for
52
34
4
125
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 17, 2013

Excellent stay - room was very comfortable including huge bed and air con worked well fortunately considering it was over 30degrees! Meal in restaurant was delicious (if a little expensive). Breakfast included wide choice and was enjoyable. Staff were friendly.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eicpb, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, July 19, 2013
Dear EJM1;

We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza Bursa.

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it, therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 9, 2013

it was an ordinary weekly trip. As usual, I felt like I were at the comfort of my house. The staff was as always very helpful. I'd like to thank you the hotel director for the "usual" present in my room.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eicpb, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, July 10, 2013
Dear Nevin A;

We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza Bursa.

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varna, Bulgaria
Top Contributor
96 reviews 96 reviews
58 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed July 7, 2013

Very good location; nice and impressive interrior, large and comfortable room; very good facilities in the room; cleaness in excelent level; nice and helpfull staff; very good variety on the breakfast;

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eicpb, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, July 10, 2013
Dear ElenaKZ;

We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza Bursa.

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it, therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 29, 2013

I stayed for 2 nights, the hotel new we couldn't find it in the GPS , 10-15 min from the downtown in very nice, beautiful, and quite area . Located near a big mall and carfour, nice big rooms and friendly staff.
The food was great and roof restaurant has very nice view. valet parking and wifi for free.

Room Tip: high floor to enjoy the view
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leyla S, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, July 4, 2013
Google Translation
Sayın bobader;

Crowne Plaza Bursa Convention Center & Termal Spa’yı son ziyaretinizden sonra vaktinizi ayırarak otelimiz ve personelimiz hakkında yapmış olduğunuz nazik iltifatlarınız için teşekkür ederiz.
Olumlu yorumlarınızı almak, bize cesaret katarken başarılı yolda olduğumuzu işaret etmekte ve kaliteli hizmet anlayışımızı, Türk misafirperverliğini başarıyla yansıttığımızı göstermektedir.

Otel ve tüm ekip olarak hedefimiz sizin genel memnuniyetinizdir. Bununla birlikte bulunmuş olduğunuz yorumlar ve öneriler için müteşekkiriz. Paylaşımlarınız bizi motive ederken, bize hatalarımızı düzeltme ve kendimizi geliştirme fırsatı sağlamıştır.

Geliştirdiğimiz servis anlayışımız ile sizi yakın zamanda otelimizde tekrar ağırlamak, bize konaklamanızı hatırlanır kılma fırsatını tanımanız; bizi onurlandıracak ve mutlu edecektir.



Saygılarımla,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 14, 2013 via mobile

- no help with lugagge
- nice big room
- better traditional turkish breakfast, no international food
- unfriendly, highly important security stuff
- excessive prices for extras eg. one box cigarettes 10 €, fresh orange juice 7 €
- only hot water for shower
- perfect guest relation
- very clean

I would rate this hotel as a 3-4 star hotel. Competition in Bursa is very high. Will not stay anymore in this Hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leyla S, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, June 24, 2013
Dear posaco 1;

We thank you very much for taking your time and filling out our questionnaire through which you inform us about your thoughts and experiences you have made during your recent stay at Crowne Plaza Bursa.

Going through your given feedback we have to regretfully realize that we were not able to meet your expectations in terms of service during your stay.
Your satisfaction and well being is what our hotel and we as the team behind it aim for. Therefore we deeply regret and excuse ourselves for the caused inconvenience you dealt with while staying at our Hotel.

Despite all, we of course hope to get the opportunity of welcoming you to our Hotel once more which we will certainly see and use as a chance to provide you with an overall developed and improved service, quality and Turkish hospitality.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
1 review
5 of 5 stars Reviewed June 4, 2013

Stopped at the CP Bursa after long trip from China via Hong kong , Istanbul and then a day at the office. The Bed was the most comfortable bed i have had for a while and I slept like a log - rooms very comfortable, good temperature control, nice and quiet.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leyla S, Guest Relations Manager at Crowne Plaza BURSA, responded to this review, June 6, 2013
Dear Steven S;



We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza Bursa.

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.


We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza BURSA

Address: Odunluk Mh. Akpinar Cd No:17, Bursa 16110, Turkey
Phone Number:
Location: Turkey > Bursa Province > Bursa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 43 Hotels in Bursa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza BURSA 5*
Number of rooms: 216
Official Description (provided by the hotel):
Crowne Plaza Bursa is newest built hotel in the city, located only 10 minutes away from historical area and attractions also the nearest international 5 star hotel to Bursa ferry.It has exceeded all dimensions and will provide services to its guests at Bursa’s largest room size of 37 m2 standard room and also it has the biggest king suite with incredible size of 191 m2.The biggest Thermal Spa in Bursa also belongs to this property with an area of 3.500 m2 offering all the facilities from thermal pool, modern spa experience to classic Turkish bath. Nympaea Thermal Spa also offers services to its guests with VIP sections with private bath.Crowne Plaza Bursa gives the feature to its city. Club rooms with Club lounge.Once you stay in there private floor, you will have some special benefits such as free lounge usage, free butler service, free meeting room rental, free local phones, free mini bar. ... more   less 
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