We stayed two nights at the Charisma and were perfectly happy except for a couple of minor irritants. Our room, (2809) was at the end of the building, on the eighth floor with a ' corner' window and a balcony as well, all overlooking the sea. The views were fantastic. A firm bed, basic, minimalist decor and good toiletries were all good. The included buffet dinner and breakfast were extensive, nothing exceptional, but were good value, had good variety and were more than adequate. (Although it annoys me to get orange 'cordial' masquerading as orange juice at breakfast in a 5 star hotel!)
My main complaints are, that this is a five star hotel in a country where you are told not to drink the tap water, yet they do not supply any complementary water in the room! The wifi is frustratingly bad, constantly dropping out and finally, you have to pay for the use of the in room safe!!
In all my travels of 5 star hotels, I have never had to pay for the use of the in-room safety box! Why?
These 3 small issues could all be easily resolved, yet the reviews show that they still annoy a lot of contributors on tripadvisor. Surely the Charisma should take note.