While facilities are somewhat impressive, service is horrendous and rooms are barely 3 star.
For a 5 star, the rooms don't have any toiletries - which aren't imperative but for goodness sake, if you're going to call yourself a 5 star at least give the guest some cotton balls. Also, the bathrooms had mould around the tub and the wood around the sink was warping.
Thank God my room wasn't smelly like my friend's room.
The wifi is disappointing at best - when I called to ask about wifi in the rooms the rude receptionist said they had it but then told me it doesn't really work in the rooms and if I want it, I should go to the lobby.
The food in the restaurant is unimpressive. Also, they wanted to charge 2 euros for hot water! Breakfast didn't have scrambled eggs, just sunny side up or boiled... Not trying to be picky but I hate runny eggs. Also, no fruit!! How is that possible?
There were no directions on how to call in hotel and outside, so I had to call the receptionist (again) who heaved a sigh and said, "you just have to press one and the room number." Well sir, how am I supposed to know that?!
One set of the elevators was broken during our stay so there were only two elevators serving all the tourists. It was fine walking up the stairs but a total hassle getting my luggage out at the same time as everyone else (even though the bellhop was supposed to come and I waited 45 minutes without him getting there)
This hotel caters to a lot of our groups. My guess is that they bank on the fact that hundreds of guests will come in no matter how they treat guests. So they don't really care. At all.
Plus, it's a little far from the town.
Save your money and find a different place. This is definitely not value for money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.