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“Eggs in milk left out in 35oc heat for hours” 1 of 5 stars
Review of Surmeli Efes

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Surmeli Efes
5.0 of 5 Hotel   |   Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey   |  
Hotel amenities
Ranked #33 of 150 Hotels in Kusadasi
Newmarket, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Eggs in milk left out in 35oc heat for hours”
1 of 5 stars Reviewed March 13, 2014

Stayed her for 10days a group of 8 of us ,
Well within 2 days half the party are ill,
The rooms especially ours was driping in water from the ceiling all over the bathroom there response was il get you a towel for 5 days the cleaner kept apologise and telling me that a lot of the guests where ill and she is sorry but she is to buzzy to clean it up ,
I recorded this because I was so shocked ,
Lovely relaxation pool but it had been drained as it was cracking ,
lovley coverd pool had been closed from the start so that just left 2 pools which where ramed full every day ,
Avoid the food unless you like eggs, sitting in a big bowl for hours or raw eggs or cold meals at night ,
best meal was the bread it seemed safe ,
On average the worst hotel I have ever stayed in !!!
Avoid Avoid Avoid
oh il add the photo of the mould growing in my room and the empty pools

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to post your review of The Sürmeli Efes HOTEL Feedback is such a valuable source of information, enables us to continually strive to improve our standards in a high level. With my personal Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,565 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 6, 2014

My partner and I stayed here for 10 days in April 2013 (sorry for late review)!

Room was slightly dated but still very nice, the hotel knew we were visiting for my birthday so left petals in the bathroom, flowers and towel animals on the bed, a birthday car and fruit selection for our arrival.

Check in and check out were both very speedy.

All three pools were very nice, heating not on in the outside pools as we went just before the season started, nice to cool down though!

Nice lunch area by smaller outside pool that serves chips, pizza etc, that were all very nice, and made a change from the repetitive food at dinner! Food was nice at dinner, but as I said, repetitive and there is only so many meatballs you can eat!

Breakfast was nice, and the chef would cook lovely pancakes and eggs etc. We were not ill once! Birds in the dining room, they weren't on the food so no problem! Dining room could get very busy at times, so time your visit carefully.

The entertainment staff were nice, sometimes a bit overpowering as wanted some quiet time but they always seemed to be there.

Nightclub are smelt of sick :/

Hot chocolate and cocktails were lovely!!!!

Visit the Kusadasi market, but DO NOT USE MURPHEYS TO GET INTO TOWN!!!!!! They say you will only have to buy a drink from them for a free cab ride, this is a lie, they are quite intimidating, but do not feel pressured by them, get the bus from the very main entrance of the hotel on the main road, there is normally a security guard there who will flag the bus down for you, it is 5 Lira (well it was when we went).

Very nice beach, and a good range of activities throughout the day with the entertainment team.

GO TO THE SPA. The people there will do you a good deal if you purchase many treatments together like we did. The massages, the facials, the apple tea, they were all lovely. The sauna was great as well.

We also booked activities outside of the hotel (quad biking and Turkish bath), unfortunately I got really bad sun burn (my own silly fault), and couldn't go to the Turkish bath, but I was given a full refund by our holiday rep who was a really nice man! I can't remember his name sadly :( began with an 'R'.

Stayed all inclusive.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, May 3, 2014
Dear Guest,

Thank you for taking the time to post your review of The Sürmeli Efes HOTEL Feedback is such a valuable source of information, enables us to continually strive to improve our standards in a high level. With my personal Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 28, 2014

Dreadful customer service. Hotel staff don't understand English and are rude and unhelpful. Food disgraceful. Hardly any choice and cold. Room dirty. Room service impossible, took 1 1/2 hours and 3 attempts but still delivered wrong food but still charged. Rip off charges, even though half board they charge £2 for a cup of tea with meals. £3.50 for a biscuit at high tea time, although charges not displayed anywhere until you leave. Such a con. Avoid at all cost.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to post your review of The Sürmeli Efes HOTEL Feedback is such a valuable source of information, enables us to continually strive to improve our standards in a high level. With my personal Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 13, 2014

We spent a week at this wonderful hotel everything was perfect especially the animation team with Mario and the gang,they really made our holiday and work so very hard to keep everybody entertained 24/7.Great place would highly recommend.

Stayed January 2014
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel overall. I have considered all your observations for future actions.
Thank you for you recommendations.

I look forward to serving you again in the future.

Sincerely,
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 13, 2014

The hotel has all the facilities required for a 5 star hotel. Appropriate staff and crew of the hotel along with delectable dishes and refreshing drinks for your trip memorable cause. This hotel near the city of Kusadasi has a specific beach and three swimming pools and an indoor swimming pool is open rooms cleanliness of public places is acceptable.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel overall. I have considered all your observations for future actions.
Thank you for you recommendations.

I look forward to serving you again in the future.

Sincerely,
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 10, 2014

I have been One week in december in surmeli and i Will definitely back to this hôtel!
Room are clean and comfortable, service and staff are very friendly and professional.
You have also good mix of food in the restaurant...
Spa is nice too.
You can chose this hôtel in kusadasi you wont regret it!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel overall. I have considered all your observations for future actions.
Thank you for you recommendations.

I look forward to serving you again in the future.

Sincerely,
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh-on Sea, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 10, 2014 via mobile

Spent 12 days of bliss here with my three daughters, mum and sister. It was a great experience. We had such a relaxing time. Something for all ages. Mario and his colleagues were hilarious and great fun! Definitely recommend

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sadokusadasi, General Manager at Surmeli Efes, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel overall. I have considered all your observations for future actions.
Thank you for you recommendations.

I look forward to serving you again in the future.

Sincerely,
GENERAL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surmeli Efes

Address: Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey
Location: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Luxury Hotel in Kusadasi
#23 Family Hotel in Kusadasi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Surmeli Efes 5*
Number of rooms: 436
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Also Known As:
Surmeli Efes Hotel Kusadasi
Surmeli Efes Kusadasi
Efes Surmeli Hotel
Efes Surmeli Kusadasi

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