We have recently returned from a weeks holiday at Surmeli Efes Hotel. We requested a high level room on booking but on arrival at 2.30am we were allocated a lower floor room which was not a 4/5 star standard. We spoke to Miss Serap, who then contacted the duty manager Murat Burel and after being shown an upgraded room we were extremely happy and satisfied with the room not only being first class, but also the standard of customer service we received from
these two members of staff. This hotel is very well suited for two women holidaying alone (leaving the husbands behind) it was very safe with helpful and friendly staff. Food was good although a little repetitive. The entertainment need more attention, although it must be said that the residents did not give much support to the animation team who worked very hard. The turkish night is thoroughly recommended, together with the first class turkish bath and spa treatments taken on arrival. The spa staff were also very professional and polite. The rooms, grounds and pool areas were very clean and tidy. Only negative comment is that the hotel has a two hour transfer from the airport and stands on its own, although we knew this prior to arrival. The nearest shops and markets are a 4 lira bus ride to Kusadasi, bus picks up outside hotel.