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Review of Surmeli Efes

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Surmeli Efes
5.0 of 5 Hotel   |   Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey   |  
Hotel amenities
Ranked #31 of 149 Hotels in Kusadasi
Top Contributor
79 reviews 79 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed May 12, 2013

Certainly an impressive hotel upon arrival. After a speedy check in, we were taken to our allocated rooms. We had booked 2 superior rooms and at first wondered if the rooms were as requested. The rooms were in fact like any that one would expect in a decent 4/5 star hotel. On checking a picture in the lift, it confirmed that the rooms were , superior! We were on the 8th. floor with a good side view out to sea. The rooms were of a reasonable size,very clean and tidy,small balcony,large flatscreen t.v. We had requested a sunny balcony,but as the hotel faces west and all rooms,apart from suites, are situated on the sides of the hotel, the same is not possible.The season was beginning and during our 2 week stay the staff were busy sprucing up areas that had been closed during the winter months.The grounds surrounding the hotel are well cared for and during our stay lots of plants were being introduced throughout the gardens.Two of the three pools were open and it was never a problem finding sunbeds, all of which were in good condition and cleaned daily. The beach was a let down. The area looked as if clean golden sand had been put on top of the brownish natural sand of the area. Because of the sand, the sea had a murky colour,not too inviting. Te annimation team worked hard and focussed mainly on the younger families. The music by one of the pools was quite loud and repetative, not idealy suited o relaxing in the sunshine. Food and drink were available throughout the day. A big disappointment at most times was the food. The hotel is not featured in any British package holidays and therefore the food is more focussed on local ( no issues with this ) Eastern european and Russian guests.There were also lots of overnight tour groups, mixed nationalaties, in the hotel. There was always a selection of goulash type main courses and yes, liver, but also various guises of chicken,meatballs,fish and turkey.The food was seldom very hot and you found yourself waiting for a new tray to arrive from the kitchen. On 2 nights the potato offering was similar to Smash, brings back memories !! A good range of salads was available at all times, The sweets were as to be expected and the chefs took pride in their presentation of the array of cakes and local pastries. The service in the restaurant could be hit and miss, sometimes you were offered drinks ,at other times you had to ask . However ,the lunchtime pizzas and chips at the snack bar were good. Another disappointment ,no ice cream at lunch or dinner...a first in our many visits to Turkey. The location ,one could say, is in the middle of nowhere with no possibilities for an after meal stroll. However, local busses from outside the hotel will take you to Ephesus,Selkut ( good Saturday market ) and Kusadasi, with fares little more than a pound. Car hire can be arranged at the hotel for approx. £38 per day.One tip, book the smallest car suitable for your party , if the car hire company cannot supply it, you get a free upgrade . Also be aware of motorway charge systems .A day out to Paamukkale is a must, two and half hour drive, but well worth it. Overall we found the hotel to be well maintaned, very pleasant staff, although some members of the management team did their utmost to avoid eye contact with the guests. If you are considering this hotel, look at all the reviews available and make your own mind up. We will not revisit Surmmeli mainly due to location,food selection and that we still have lots of Turkey yet to visit.

Room Tip: Upper floor rooms have been updated
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,532 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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English first
Stevenage, United Kingdom
1 review
5 of 5 stars Reviewed May 11, 2013

I have just returned from a weeks holiday at Surmeli Efes in Turkey. All I can say to people is to ignore the negative reviews of this hotel.

When arriving at the hotel, you are greeted by polite and helpful receptionist, someone is also with you immediately to take care of your bags. We arrived at 2 o'clock in the morning, however this did not stop them organising a sandwich and some drinks for us before we went to our rooms.

We were taken up to our room, which unfortunately for the gentleman with our bags, had to take them to the top floor of the apartments, which unlucky for him, there was no lift. we were taken to our room, where the gentleman explained basic aspects of the hotel (where the fridge was, how to work the aircon, electricity) and then left us to it.

The rooms in the hotel were amazing considering the price that we paid, there were 3 beds, and wet-room style bathroom and a balcony facing the pool.

One thing that I can say is that the animation team of the hotel really made our holiday. Momo, Billy and Tatoo are amazing. They were hilarious and always up for a joke with me and my girls. They would always come round the pool and speak to everyone individually, which was really nice. They were always offering different activities around the pool and they were very good not to continuously harass you, once you said you didn't want to participate, they would let you get on with what you were doing.

The food in the hotel was good, although there was alot of repetition, it was still nice none the less. The service in the restaurant was very quick, they were always around if you needed another drink, or your table clearing which made it a lot more enjoyable.

Overall, the holiday was amazing and I wouldn't hesitate to go back again. Momo, Billy and Tatoo are a real credit to this hotel.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2013

We were a group of 10 people, stayed there for 2 weeks, everything was better than what we expected. the good thing about this hotel was the entertainment team. The 3 Tunisians guys ( Momo, Tattoo and Bily) were the best.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
4 of 5 stars Reviewed May 11, 2013

As someone who has traveled a lot and been to many resorts around the world, I can safely say that I was not let down by Sumeli Efes, particularly the animation team was a great bonus to this beautiful resort. Two weeks we spent there, and not once did we feel bored or having nothing to do. The members of the animation team, particularly Billy, Momo and Tatoo were hardworking, friendly, energetic and super FUN! Thanks guys

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portishead, United Kingdom
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 9, 2013

While writing this review I must keep in perspective that we only paid £299 ($465 USD) per person for a weeks all inclusive stay at the resort including flights from London and remind myself of what my Father used to say to me "Son, in this world you get what you pay for'.

We've been coming to Turkey for several years and for the past 7 years have gone back to the same hotel in Side, but this year we fancied a change of scenery and when we were offered this great deal we decided to try Kusadasi. On arrival the hotel facility looks spectacular with a cruise liner type architecture. The lobby is quite impressive and check in was quick and painless. We were given rooms on the 2nd floor which turns out to be Standard rooms awaiting a re-vamp. The room was quite grubby with dust accumulating in the corners like it hadn't been vacuumed for weeks.

Although arriving late we were told if we rushed then we could just make dinner as the restaurant was closing in 10 minutes. The food selection was cold although being kept in Bain Marie's and the waiting staff were quite grumpy. The signature dish of the day was Fried Liver and we thought that was all they had left for us to choose. Now I like liver and i was always told it was good for you as it contained high amounts of iron but this week it has taken it to a whole new level!...in fact I have consumed so much iron I frightened I am going to set the alarms off when I go back through airport security. So far we've been served it 4 times, and we still have one night to go. We've had it grilled, fried, and stir fried the only thing we haven't had is served with a be bechamel sauce which they seem to hide everything else with. The food is very very average at best.

Day 6 and the food hasn't improved, in fact meal times is just going through the motions, none of us look forward to it unlike other holidays where meal times were always a highlight and something to enjoy over a glass of wine and a chat with friends. Food is still served cold, in fact we've had our white wine served warmer than the food we've been eating. The service hasn't improved either and there seems to be more managers walking around than waiting staff. There are a couple of exceptions, particularly 'Tougut' in the main Efes restaurant, who seemed to enjoy his job and provided a good level of service. It got so bad that we ended up serving our own drinks from the waiters stations in the restaurant. This hotel is certainly punching above its weight! I am chuckling to myself as I write this as I am sat at the pool bar, watching a line of 9 guests waiting to be served by 1 overworked bartender while 3 managers look on! This is the first holiday where I have been looking forward to it coming to an end which is a great shame as we are with great company.

Unfortunately the hotel is so isolated that there is nowhere else to go unless you want a hefty cab fare to get into Kusadasi for some decent food and service. Again I have to remind myself that we did get a bargain but other people who have shared this experience paid top dollar! Speaking to lots of other guests they have had a similar experience although the ones that we spoke who have upgraded their rooms have been very pleased with their accommodation. We considered upgrading but I don't think it would have changed our view.). The main topic of conversation around the pool bar with other guests was the level of service and the food.

When we checked in we noticed that they were advertising the 4 star recommendation from Tripadvisor...the only thing I can think is they must post their own reviews or it was for a completely different hotel. Either that or the other reviewers have never been to a quality hotel in Turkey before. If I had to find one thing to give 5 stars to then it would be the weather, we couldn't fault it, along with the trip to Ephesus and the House of The Virgin Mary. If you are thinking about coming here then I would suggest you think twice. Would we come back again... Not even if they paid us. Back to the Sentido for us next year.

I wrote most of this review while on our holiday and have now returned back home early this morning. To give some credit we were not served Liver again on our last night, in fact the meal was the best we had and the service was good so maybe somebody has had a rocket up the proverbial backside! This could be a really good hotel if the managers pulled their finger out and managed the place.

Room Tip: Certianly go for an upraded room as the standard are not good.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bucharest, Romania
1 review
5 of 5 stars Reviewed May 8, 2013

My family and I stayed for one week and we didn't have time to get bored. The animation team kept us busy and always called us for all the activities. We had a lot of fun with them Tatoo, Momo, Billy and the rest of the team, we just came back and we miss them already. The service was great always with a smile and very polite. i'm really sad that my trip was so short...I would have liked to stay at least another week...Hugs animation team:*!!!!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 5, 2013

To start off, this is NOT a 5* hotel it's a JOKE! booked a standard double room (sea view) which was completely dated with an awful view of a mountain an the roof of fhe indoor swimming pool with aircon that didn't work so hardly a sea view. we asked to be moved to another room and they showed us a room with two single beds (even though we are a couple) we ended up paying £60 for an upgrade HIGHLY RECOMMEND make sure you haggle as they tried to make us pay £110 for the upgrade, of you have ready booked then upgrade with your travel agent as it will be around £30! The animation team are annoying and ask you to write good reviews about them which I find highly unprofessional!

The food is bearable but repetitive as they seem to only accommodate for Russians, Germans and Arabs. It seemed a lot of people we spoke to felt generally ill over there holiday and as did we the food is never actually hot only ever slightly warm which is worrying when you have meats that can be dangerous such as chicken.

The snack bar was good until we found a cooked fly on the pizza as hard as a nail where it has been frazzled by the heat of the cooker.

The music around the pool is controlled by what they like to call a "DJ" but this DJ only seems to have one CD as its the same songs day in day out which makes lounging by the pool depressing.

We had an argument whilst being there which was not sorted by the management and then all bar staff and waiters become rude and made you feel uncomfortable within the premises.

They are very angry workers and clearly not happy and feel it is acceptable to take this out on people who have paid hardworking cash to get away, absolutely disgusted and complaints are NOT dealt with!

Birds fly over your food and over the restaurant/buffet in general which is very unhygienic! Also check glasses as usually aren't cleaned properly and the plates are mucky!

If you need help with anything within the hotel you are better off speaking to fellow holiday makers rather than the staff as they do not have the time of day for you!

ADALAND water park which was offered to us by a rep within the hotel premises ripped us off as 3 of the slides weren't even in use which we're the biggest ones!

I have stayed in turkey 5 times from marmaris to Antalya to Istanbul etc an this was by far the worst to stay in, never been in a fasinity with such rude and unhelpful people.

The shops within the hotel are ridiculously over priced so makes you feel like you are within a prison 9TL (Turkish lira) for a bag of crisps which is around £3!

Also do not exchange money in the hotel they rip you off as it is 2.6 but in kusadasi town it is 2.77 doesn't seem a lot but it really is!

Disgusted with Surmeli Efes, and one last note, the beach is grotty with sharp bits in the sand and disgusting water so didn't even entertain the idea of going in further than my ankle!

If you can cancel I would if not then upgrade at least that will be one decent thing for your stay within this hotel!

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Surmeli Efes

Address: Eski Kusadasi-Selcuk Yolu, Kusadasi 35920, Turkey
Location: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Luxury Hotel in Kusadasi
#23 Family Hotel in Kusadasi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Surmeli Efes 5*
Number of rooms: 436
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Also Known As:
Surmeli Efes Hotel Kusadasi
Surmeli Efes Kusadasi
Efes Surmeli Hotel
Efes Surmeli Kusadasi

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