I have just returned from a weeks holiday at Surmeli Efes in Turkey. All I can say to people is to ignore the negative reviews of this hotel.
When arriving at the hotel, you are greeted by polite and helpful receptionist, someone is also with you immediately to take care of your bags. We arrived at 2 o'clock in the morning, however this did not stop them organising a sandwich and some drinks for us before we went to our rooms.
We were taken up to our room, which unfortunately for the gentleman with our bags, had to take them to the top floor of the apartments, which unlucky for him, there was no lift. we were taken to our room, where the gentleman explained basic aspects of the hotel (where the fridge was, how to work the aircon, electricity) and then left us to it.
The rooms in the hotel were amazing considering the price that we paid, there were 3 beds, and wet-room style bathroom and a balcony facing the pool.
One thing that I can say is that the animation team of the hotel really made our holiday. Momo, Billy and Tatoo are amazing. They were hilarious and always up for a joke with me and my girls. They would always come round the pool and speak to everyone individually, which was really nice. They were always offering different activities around the pool and they were very good not to continuously harass you, once you said you didn't want to participate, they would let you get on with what you were doing.
The food in the hotel was good, although there was alot of repetition, it was still nice none the less. The service in the restaurant was very quick, they were always around if you needed another drink, or your table clearing which made it a lot more enjoyable.
Overall, the holiday was amazing and I wouldn't hesitate to go back again. Momo, Billy and Tatoo are a real credit to this hotel.