While writing this review I must keep in perspective that we only paid £299 ($465 USD) per person for a weeks all inclusive stay at the resort including flights from London and remind myself of what my Father used to say to me "Son, in this world you get what you pay for'.
We've been coming to Turkey for several years and for the past 7 years have gone back to the same hotel in Side, but this year we fancied a change of scenery and when we were offered this great deal we decided to try Kusadasi. On arrival the hotel facility looks spectacular with a cruise liner type architecture. The lobby is quite impressive and check in was quick and painless. We were given rooms on the 2nd floor which turns out to be Standard rooms awaiting a re-vamp. The room was quite grubby with dust accumulating in the corners like it hadn't been vacuumed for weeks.
Although arriving late we were told if we rushed then we could just make dinner as the restaurant was closing in 10 minutes. The food selection was cold although being kept in Bain Marie's and the waiting staff were quite grumpy. The signature dish of the day was Fried Liver and we thought that was all they had left for us to choose. Now I like liver and i was always told it was good for you as it contained high amounts of iron but this week it has taken it to a whole new level!...in fact I have consumed so much iron I frightened I am going to set the alarms off when I go back through airport security. So far we've been served it 4 times, and we still have one night to go. We've had it grilled, fried, and stir fried the only thing we haven't had is served with a be bechamel sauce which they seem to hide everything else with. The food is very very average at best.
Day 6 and the food hasn't improved, in fact meal times is just going through the motions, none of us look forward to it unlike other holidays where meal times were always a highlight and something to enjoy over a glass of wine and a chat with friends. Food is still served cold, in fact we've had our white wine served warmer than the food we've been eating. The service hasn't improved either and there seems to be more managers walking around than waiting staff. There are a couple of exceptions, particularly 'Tougut' in the main Efes restaurant, who seemed to enjoy his job and provided a good level of service. It got so bad that we ended up serving our own drinks from the waiters stations in the restaurant. This hotel is certainly punching above its weight! I am chuckling to myself as I write this as I am sat at the pool bar, watching a line of 9 guests waiting to be served by 1 overworked bartender while 3 managers look on! This is the first holiday where I have been looking forward to it coming to an end which is a great shame as we are with great company.
Unfortunately the hotel is so isolated that there is nowhere else to go unless you want a hefty cab fare to get into Kusadasi for some decent food and service. Again I have to remind myself that we did get a bargain but other people who have shared this experience paid top dollar! Speaking to lots of other guests they have had a similar experience although the ones that we spoke who have upgraded their rooms have been very pleased with their accommodation. We considered upgrading but I don't think it would have changed our view.). The main topic of conversation around the pool bar with other guests was the level of service and the food.
When we checked in we noticed that they were advertising the 4 star recommendation from Tripadvisor...the only thing I can think is they must post their own reviews or it was for a completely different hotel. Either that or the other reviewers have never been to a quality hotel in Turkey before. If I had to find one thing to give 5 stars to then it would be the weather, we couldn't fault it, along with the trip to Ephesus and the House of The Virgin Mary. If you are thinking about coming here then I would suggest you think twice. Would we come back again... Not even if they paid us. Back to the Sentido for us next year.
I wrote most of this review while on our holiday and have now returned back home early this morning. To give some credit we were not served Liver again on our last night, in fact the meal was the best we had and the service was good so maybe somebody has had a rocket up the proverbial backside! This could be a really good hotel if the managers pulled their finger out and managed the place.
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- Also Known As:
- Surmeli Efes Hotel Kusadasi
- Surmeli Efes Kusadasi
- Efes Surmeli Hotel
- Efes Surmeli Kusadasi