This hotel was brilliant we arrived, walked into reception (no body to take our bags but sure they would if you asked) was greeted with a welcome drink and shown to our room. We were in 320 I think was ok bathroom wasn't as clean as I would like and wasn't big enough for three of us.
My mistake i payed a little extra and upgraded to an apartment (much better and modernised) lounge, huge bathroom, and bedroom. Staff were brilliant they moved it all for us.
Staff couldn't of been more welcoming, friendly and great with all ages.
I got engaged whilst on my holiday and the hotel made a huge effort to put petals in my room swans made from towels, heart ballons and a special table for dinner.
I can not wait to go back again and am sure I will enjoy many more holidays here again.

Plus visit murphys and have a great night for cheap.

Surmeli effes- A great place to go with your children, their are 2 waterparks there with millions of slides for children and adulrs, you will love it. The hotel is very clean and their is lots to do for everyone, if your an adult and you want peace their is a adult pool where children are not allowed but dont worry kids, there is another 3 pools for you (not including the sea)! The food is delicous, some days it might not be what you want but if you like pancakes, YOU WILL LIKE IT! I garantee you will have an amazing time if you visit surmeli, I caem back and was as brown as mud, it is VERY hot! Hope you found this helpfull! Good luck!x

First of all ,I have to say that it wasn't the first time when being in Turkey.In the past years we have been in Turkey too, but at different hotels.
I have to tell you that the hotel is very big and nice -that ,you will see in my pictures.
The room was quite big and clean,with a little balcony -but that didn't bothered us .The air conditioning of our room it was so bad,it hardly worked.On our floor, the doors would open only by old keys not key card.
House keeping were not every day and they did not clean the rooms very good.The towels in our room were changed every 2nd day.
The fridge in our room was stocked with: 1 tin of cola, 1 tin of fanta, 1 tin of sprite and a fizzy water. Once these have been used you will have to pay to have any of them.There was a limited water bottles available, in our room we get 1 bottle of water a day.
The food was generally good and diversified.
There is wifi present throughout the hotel and rooms however the signal strength is extremely weak .
The biggest problem we had had it was with the staff people-they were not friendly at all!!!!They didnt look happy working at this hotel and they were always indiferrent and bored!!!
The beach of the hotel was very close to hotel. It was sandy and clean.
I would recommmend but not like a 5 star hotel!!!

Only will say that, when came the time to go back, we want it to go.
I can't wаit the summer, to go back there...
The personnel is very nice, the rooms are comfortable, the food is delicious, and the beach.... o the beach - huge and with the most small-sized sands. Everything is clean and tidy.
We love you Surmeli!