Just got back from this hotel on Thursday.
The hotel itself is nice (more in line with a four star hotel rather than 5 star though - not that there is anything particularly wrong with it).
The staff are friendly enough when approached but do not tend to like to come up to you to ask if you need anything. Also they dont seem particularly sincere but that is down to interpretation I guess. I am not too bothered about this but we experienced what we felt was a more sincere and warm type of service in a five star hotel in Egypt (Baron Resort)... so we expect the same here.
However there is one waiter who we were very happy with and who we tipped at the end of our stay as he was very proactive in ensuring my family were catered for. I have forgotten your name sir but would like to thank you again on here...!
The hotel in winter is quite quiet apart from the weekend before new years day when chinese and german tourists checked-in to celebrate the new year.
The hotel rooms are clean but we did need to ask the cleaners to reclean one of our rooms as soon as we checked in as it wasnt up to the required standard.
The food served was generally good and the variety we feel was fine for our stay.
The one odd thing was that we couldn't order turkish tea in the dining area but had to go to the lobby however this is not too big of a deal.
I would recommend that the hotel ensure snacks are served in the lobby bar throughout the day rather than a few short hours in the afternoon (when we were out and about in Kusadasi etc).
Furthermore when we stayed at the Baron Resort in sharm el sheikh, the hotel gave us all packed lunches whenever we went out on day long excursions (as we had paid for an all inclusive stay). This hotel flatly refused to provide any sandwiches eventhough our stay was also all inclusive. We would expect this service from a 5 star hotel.
I can see some people complaining on here about the birds and cats (I counted only two) allowed to roam the hotel. This was a good touch we felt as they didn't get in our way when we were eating and it felt nice for example to eat breakfast and watch small birds fly over to occupied tables to take a quick peck at some left over bread etc... great photo opportunities for animal lovers. The birds do not fly over to your table when you are still eating or over the buffet food as it is covered so there isn't a health issue here we feel.
The gym and games room were a big let down.
There were only two or three running machines working and these required a tag to be collected from reception which meant that you would need to keep checking with reception to see if one was free before going to the gym. The running machines themselves are not flat with the ground so you are always running uphill which will upset your training regime (if you have one). The other training equipment was very limited in terms of the range of weights available but you can get by with what is on offer I guess.
The games room was the biggest disappointment. You need to pay for everything (including pool / snooker tables) and the arcade machines are not switched on until the evening. This left us a little bored.
There is wifi present throughout the hotel and rooms however the signal strength is extremely weak (even in the lobby / reception area) and so the internet kept getting disconnected on both my phone and galaxy pc tablet which was really annoying.
In the winter only the indoor pool and the indoor jacuzzi are available.
The swimming pool was clean and warm whenever we used it so that was great.
The jazuzzi was cold however so the heating needs to be turned up there.
The steam room was also off however the sauna was working fine.
The hotel is located a short bus ride away from Kusadasi (4 TL each way) which takes you along a scenic route to the central market (highly recommended).
I did enquire with the reception to see if there were any excursions however I was told that no excursions are conducted from the hotel in the winter. The reception staff were did not offer any other alternatives which I meant I had to take the bus into Kusadasi and try to find an agent there (which I managed to do!). I managed to arrange flights and a private tour to Istanbul for a day. This is an example of how unhelpful the reception staff can be. It would have been helpful if they had a list of private tour operators or agents they could recommend so I wouldnt have needed to go searching in Kusadasi.
One memorable moment I experienced was when I was waiting at the bus stop outside the hotel. I had the amazing opportunity to take a photo of a wild boar which decided to cross from the long grassy plain next to the hotel to the hill opposite... cant believe my luck... !
Overall it was good holiday, the weather was abit wet for the first two days but was generally sunny and warm during the day. At night, you will need to wear a coat as it is quite cold in the winter however if you are staying in the hotel, you will be fine.
I would go back again however I would ask the hotel to consider my recommendations above to make it a truly five star experience.
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- Also Known As:
- Surmeli Efes Hotel Kusadasi
- Surmeli Efes Kusadasi
- Efes Surmeli Hotel
- Efes Surmeli Kusadasi