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“Cool hotel” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Kusadasi

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DoubleTree by Hilton Hotel Kusadasi
5.0 of 5 Hotel   |   Yat Limani Mevkii, Kusadasi 09400, Turkey   |  
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Ranked #32 of 149 Hotels in Kusadasi
Scottsdale
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Cool hotel”
4 of 5 stars Reviewed September 12, 2013

Being a brand new hotel, the Doubletree in a very modern, chic hotel. The room was spacious and technically up to date....except to a fault. We found out the hard way that whenever the door to the balcony is opened, the air conditioner turns off automatically. For environmental and economic reasons, we understand why they do it, but is an inconvenience for the guest. The view from the balcony of the room was very good. The half door on the shower causes water from the rain shower head to flood the bathroom floor, so we don't know why they did that.

Breakfast on the first floor was incredible. Along with everything you need, they also provide a cook to make omelet's or any other cooked to order egg.
Staff was very friendly and extremely helpful.

For convenience, there is a super market directly across the street to buy food, and restaurants by the dozen just a couple of blocks away.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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185 reviews from our community

Traveler rating
    78
    50
    32
    14
    11
See reviews for
61
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5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New York City, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2013

When my husband and I pulled up to the hotel with our rental car, the hotel valet staff were extremely helpful. In fact, in the 4 days we were there, the valet staff were the nicest and most accommodating. Unfortunately, I can't say that about our front desk including the manager. Although the front desk people were polite enough, they didn't make us feel like real guests. Whenever we walked by, they hardly looked up to greet us even when no one was around. We had complained that our shower wasn't working and the one guy said he would fix it and didn't say sorry for the inconvenience. Then for 2 nights in a row, there were no towels in our room. We called down both times and also brought it up again at check out - again no apologies. They seemed indifferent.

Overall, the hotel is nicely located by the water and near the restaurants. Rooftop lounge was amazing! Great views and the food was good. Both pools were awesome and we spent a lot of time there.

Finally, for what we paid, the PRICE VALUE of a Hilton hotel just wasn't worth it. We've paid far less and received better service, free WiFi and even better breakfasts at other locations throughout our stay in Turkey.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 1, 2013

From the moment we arrived to the moment we left everything was perfect. The pool was fantastic. The food was delicious. The hotel staff is also one of the most helpful and friendly ever. Oh well, and the best of it: the shower

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2013

Generally impressed with this hotel - appears very fresh and new. Pool areas are excellent and views from front facing bedroom are superb. Plenty of nice restaurants and bars nearby and short walk to town centre. Was disappointed that Wi-Fi was not free. Bit much of the Hilton Group to be expecting guests to pay for Wi-Fi access in this day and age - free in all adjoining restaurants. Also noticed that mini-bar prices which are usually high in hotels were exorbitant here. Pick up a soft drink, beer, etc in the supermarket across the road if you want one.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 28, 2013

Rooms lovely, room servicing good. No luggage stands which is a little unusual for an international chain hotel. But a seat an the end of the bed worked. Very comfy bed. They seem to have almost none of the pillow menu options. Just big feather pillows, but the very helpful housemaid produced a smaller latex pillow the next day. View from our 4 th floor room over the harbour is lovely. Doors have a fly screen too, so we slept with door open which was lovely in current warm weather. One thing though is the cigarette smoke which drifts in from adjoining balconies.
Breakfast buffet excellent. Lots of fresh fruit and cook to order eggs. Dinner at the rooftop restaurant with a memorable view was very nice. Get to choose from Italian menu or seafood. We combined them with a bit from both.
Had a fabulous massage at the spa downstairs, I had the Sultan massage that included the mud and husband had basic massage which was one of his best ever. $100US for both which I thought was reasonable.
Now for the pool! Definitely lets this hotel down. No towels available on 3 different occasions. Took a major complaint at front desk to get anything about 20 mins later. Dirty towels left lying around on grubby sun loungers. The cushions so grubby I wouldn't sit on them without a towel. Pool itself is lovely. Pool food was coming out of same kitchen that did breakfast. First day it was excellent.
Second day, chips were cold so we sent them back. They returned to us, I suspect the same chips but on really hot plate with cold chips. Anyway. Lovely hotel let down by annoyingly bad service by the pool.

Room Tip: Overlooking harbour with balcony
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2013

A typical hilton I call it very clean and comfortable not overly crowded indoor and outdoor pools were good too a good value for money not for those honeymooners who like happening around them this is just too perfect for business people and I found quite lot of them as you know hilton is famous for but overall it's a wonderful place to stay

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 27, 2013 via mobile

Summary: good pools, comfy beds; blood on my doona, poor customer service, limited English.

Visually, it's fantastic; the facilities, particularly pools and rooms, look great. It's right on the main strip of the beach and I can imagine it would be very family friendly. Our balcony was cool, looked onto a dusty carpark but had comfy chairs. Those worried about security though may not like the fact that you could just walk across to the next persons balcony (over a pot plant).

The hotel was surprisingly empty and despite my booking request, they put us in a small, smoking room with two separate beds. I complained to the first staff and he shrugged and said it was nice. So I called reception and they gave us a much more spacious, queen bed room.

The Turkish hammam was a good experience but the spa staff were never present at the front desk, in fact, I managed a quick dip in their indoor pool while I was waiting for my appointment! The lady was also late because they were apparently busy (but there was no-one around? I was pretty sure I saw her in the pool earlier). If you have any spa services you must pay there as you can't bundle it with hotel reception when you leave. Discovered this only after I had settled in bed and they called me to come back downstairs to pay.
On closer inspection of my bed, there were blood splatters on my doona at the top near where my face was - gross!

In the morning, parts of the hotel were pitch black with no lights on. Not what I expect for a Hilton hotel.

All English-speaking staff appear to be limited to the meet&greet team at the lobby. At breakfast, I asked if there was olive oil for the salad and hot water to make tea and both accounts the staff shrugged said he didn't understand and walked off.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Kusadasi

Address: Yat Limani Mevkii, Kusadasi 09400, Turkey
Phone Number:
Location: Turkey > Turkish Aegean Coast > Aydin Province > Kusadasi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 149 Hotels in Kusadasi
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Hotel Kusadasi 5*
Number of rooms: 88
Official Description (provided by the hotel):
Enjoy a warm welcome at the DoubleTree by Hilton Hotel Kusadasi. Ideally situated in the city center of Kusadasi, directly across from the marina, our Kusadasi hotel is just 50 minutes from Izmir Adnan Menderes Airport and close to many historic sites and shops. ... more   less 
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