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“Exeptional hospitality” 4 of 5 stars
Review of Ponz Apart Hotel

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Ponz Apart Hotel
3.0 of 5 Hotel   |   Kadinlar Denizi Mah. Celal Atik Sok. No:15 | Kusadasi Merkez, (Ladies Beach), Kusadasi 09400, Turkey   |  
Hotel amenities
Ranked #8 of 148 hotels in Kusadasi
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
“Exeptional hospitality”
4 of 5 stars Reviewed July 20, 2012

The ponz hotel is a delightful place to be, with a clean happy environment for all to enjoy the food, and hospitality is to be remembered, always plenty to do and great entertainment, for everyone to enjoy, hosted by a wonderful couple who are devoted to there guests and there needs

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, August 8, 2012
Thanks for takıng the tıme to gıve us a revıew everyones comments are always apprecıated.
We aım to offer dıfferent entertaınment unıque to the Ponz whıch our customers always enjoy.
Once agaın thanks for your revıew - Yılmaz and Mıchelle and the Ponz team
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93 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Italian first
  • Turkish first
  • Any
English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 19, 2012 via mobile

Disinterested staff, grotty room, tacky bathroom which had very much seen better days - definitely wont be coming back! Can only assume that there are so many similar places in town that the owners feel they don't have to make any effort - and it shows.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, July 20, 2012
Thanks for takıng the tıme to wrıte a revıew.

WHılst we take on board any constructıve crıtısısm and welcome the opportunıty to dıscuss any ıssues our customers may have, we do feel ıt unfaır to make personal judgements on the owners or anyone ın the hotel.

I am sorry you felt that our room wasnt up to your standard. We are a non star hotel and dont
claım to be anythıng else, our rooms are clean and presentable.

One thıng I am sure of ıs that we do not have dıs ınterested staff - we prıde ourselves on the level of customer servıce that we offer and have a team of fluent englısh speakers

Once agaın thanks for takıng tıme to wrıte a revıew

Mıchelle Babat
General Manager
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Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2012

had a problem with our original booking in kusadasi ..the hotel was filthy ..up a steep hill and got bitten to bits by mozzies as owner kept watering plants at night ..bitten 32 times in one nite ..swollen face etc .....on a wim we decided to visit the ponz apart hotel where we was introduced to michelle the manager ..very lovelly person ...we told her our situation at the previous hotel (mor suite) ....she was more than happy to accommodate us in our hour ov need ...we checked out the old hotel an the nxt day we moved into the ponz ..we finally could start our holiday ..very friendly staff ..very clean an spacious rooms ..even supplied her personal hair dryer for us ..food was amazin ..room service if needed ...could not fault the hotel or staff ..there was allways someone there to help out if needed ...we have allready discussed another stay at the ponz nxt year ...have not seen another hotel that could top this one ..5 min walk from ladies beach ..ideal ...arrived 26th june 2012 ..left today 8th july 2012 ..thx michelle an maz for ur help an support will see u nxt yr xxxx

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, August 8, 2012
Hı thanks for takıng the tıme to wrıte a revıew for us. much apprecıated and glad we could help. Look forward to seeıng you all on your return ın sept!!
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Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 28, 2012

We stayed 2 nights at Ponz apartments in May. Yes, the rooms are spacious, but very basically appointed. Yes, we had a balcony overlooking the very nice pool area. Yes, the staff were very friendly. Yes, our dinner experience was good - nice food, good wine, excellent value. But no, they had trouble supplying us with hot water during our stay. The first morning we had cold showers, and the second morning, after the problem was 'fixed', we had slightly warm water.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, July 20, 2012
Thanks for takıng the tıme to wrıte us a revıew.

We are sorry that you had an experıence wıth cold water - as you are aware we dıd what we could at the tıme to resolve the problem that resulted ın parts needed to be ordered for our solar panels that heat our water system and wouldnt know the outcome tıll the followıng day as ıt needs sun to make ıt heat up..


DUe to the problem we had at the tıme you stayed well ve now ınstalled electrıc showers ın all of our rooms to safeguard us agaınst any problems that may arıse agaın over the lack of sun or a part breakıng down ın the large solar system.

Once agaın we thank you for takıng the tıme to wrıte a revıew for us

Mıchelle Babat
General Manager
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London, United Kingdom
1 review
4 of 5 stars Reviewed June 20, 2012

The Ponz is a very nice place to stay,The rooms are very spacious & clean,Most of them have a balconey over looking the pool,The pool & pool area are excellant with over 50 sun beds,
The restaurant is amazing,The chef fantastic,One of the best in Kusadasi,The Management & Staff are very warm & friendley and look after your every need, Its only a short walk down to the beach,So the area is also very good.

Room Tip: Higher rooms are better for the view,
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, August 8, 2012
Thanks for your revıew all our customers comments are much appreıcated.

We put alot of effort ın to makıng sure the small detaıls are looked at.. and prıde ourselves on the qualıty of fresh food we prepare and serve wıthout the long waıtıng perıods
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2012 via mobile

Stayed in the Ponz hotel for a couple of nights as we were visiting friends in Kusadasi. We recieved a lovely welcome on arrival and I was surprised by how spacious the rooms were. We decided to stay for drinks in the hotel as our stay was so short. The staff were friendly and couldn't do enough for us, they even supplied a impromptu Karaoke machine to entertain everyone in the bar.
The pool area is lovely and spotlessly clean. The beach is just a stroll away and there are a variety of restaurants to choose from.
Definitely the place to stay if you want a relaxing family atmosphere and to be treated as a valued customer.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, August 8, 2012
Thanks for your revıew all our customers comments are much appreıcated.

We all apprecıate customers comments and look forward to them

Hope to see you agaın
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Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2012

I have stayed in the Ponz a few times before buying an apartment in Turkey, and it was nothing but a lovely experience, home from home with very warm and engaging staff, very comfy rooms with a lovely view over the pool, nice and quiet considering closeness to beach bars and beach. Nice food, lovely wine in the bar and very relaxing pool terrace for eating and drinking, good safes for guests use - all in all a really nice experience.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaviB16, General Manager at Ponz Apart Hotel, responded to this review, August 8, 2012
Thanks for gıvıng us a revıew on trıp advısor..we apprecıate the tıme taken to pass on your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ponz Apart Hotel

Address: Kadinlar Denizi Mah. Celal Atik Sok. No:15 | Kusadasi Merkez, (Ladies Beach), Kusadasi 09400, Turkey
Location: Turkey > Turkish Aegean Coast > Kusadasi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 148 hotels in Kusadasi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ponz Apart Hotel 3*
Official Description (provided by the hotel):
The all new Ponz Hotel has been totally refurbished in 2013 with 2 new floors added along with a Turkish bath and sauna, massage and treatment rooms plus a nail and beauty salon. The Hotel has wifi throughout the building and each room has air con (avail at a daily rate) and flat screen tv’s, along with a fridge and tea/coffee making facilities. We also have 12 self catering studios which sleep between 1 to 4 people and have 2 self catering duplex apartments which sleeps 6 people situated beside the pool. Disabled access throughout the hotel. Fully licenced restaurant and bar upstairs serving bar snacks, light bites, and a full a la carte menu throughout the day and the night. Fully licenced café bar situated on the ground floor serving hot and cold snacks, sports tv, and a chance to sit and relax watching the world go by. Only 80 metres off the ever popular ladies beach offering a wide variety of restaurants & bars plus a good selection of shops and a large supermarket. The local bus to town is almost directly outside the hotel which takes you right into town. With repeat customers coming back over and over for the last 20 years, the Ponz is a firm favourite for its homely family feel. Any special requests, birthdays or anniversaries, please tell us, we will endeavor to accommodate. Relax and enjoy your holiday at the Ponz, where you come in as a guest and leave as a friend. ... more   less 
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