I would like to start of by saying that this was my second time returning to this hotel as my first experience 2 years ago was fantastic. However i would defiantly not return again after what i experienced. on arrival to our hotel we were put in a back room facing another hotel wall with other balconys from other hotel looking down into our room, we had no sunlight at al for drying clothes etc and felt very uncormfortable sitting out as we where being watched by other people out on thier balconys. when we booked our holiday back in march we requested a balcony seaview as we had got this previous, we paid very high price and was more are less guaranteed a seaview by travel agent due to the price of our holiday and advance request. we were very unhappy with the small pokey room as we did not book a cheap last minute deal and it was not worth money paid so i went to reception and explained this. The man at reception (a white haired man) was not very helpful but said he would mention it to manager in morning. the next mornig was a differnt receptionist who was not informed about our compliant so i contacted the rep who told us to keep asking at reception every day for new room. we eventually got moved 3 days later with persisant asking of the staff. Most of the staff were very friendly, although the white haired man and young girl at reception were very rude. twice as i walked past the desk they tutted and laughed as if i was dressed inappropiatley, for a start i never walked through lobby in just bikini top etc and both times they done this i was wearing jerseys that go up to neck and knee length shorts.. they made me extremly uncormfortable and never made attempt to even say hello the whole 2 weeks!! the final straw was i got money stole straight from my purse, who this was i am not sure! I had kept all my turkish money in my swim bag on our last day, we checked out at 12 but our lift was not until 6 in evening so we left our luggage in the luggage room in lobby, when we arrived at the hotel i had my english money and euros in a purse wrapped in a scark in a large bag at the bottom, i did not use this all holiday but kept it in the safe. when i got to izmir airport i wanted to pay for something in euro and took out my purse that was still wrapped in scarf, i opened it and all my cash noted were gone, totaled to over £100!! I felt sick to the stomach that someone could actually do this and i am sure this was not the first time it was done! my cash card was also gone. this money was either taken from my bag at the luggage room or out of my bag when the staffed moved our luggage during the room change as i did not think to check the purse before putting in safe because i was using turkish money! I love turkey itself especially kusidasi and would most certainly returm to the country but i will never step foot in this hotel again! also the decor of rooms etc is defiantly not 4 star, they don't even have double beds!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.