We booked a non-smoking room with two separated beds, but we got a smoking room with only one bed, and were told all the room were full.
When We arrived hotel we didn’t see anyone at front desk. We waited for about 8 mints. A man came out from back of the counter a small room. He is not friendly.
We tried to get an additional cover sheet, but the grumpy man working at the front desk told us all the housekeepers went home, and told us to wait for tomorrow.
Next day, we found the housekeeper cleaned our room but didn’t change our towels, which were still damp. We called front desk again around 8pm, but we got the same answer that the housekeepers were gone for the day.
What kind of 4 star hotel it is? We wonder how they got the 4 star title. The only upside is the location.
The room is filthy with dust, the carpet is old and smelly with a big rip, and the hospitality is horrible.
The yellow velvet headboard turned gray with dust.
Bathroom toilet paper holder and wall sign were all broken or ripped.
Because the hotel is an L shape, there is no privacy. Our neighbor could easily step into our balcony.
Please see attached 4 photos.
It is hardly the same hotel from their website photos.
- Also Known As:
- Grand Onder Kusadasi
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